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Found 5 results

  1. Hello, Since yesterday my colleagues and I have noticed that it is no longer possible to set up a new view with filters for any team other than the team I am a member of. Existing views that filtered for other teams also no longer work. If I pick the All my services view I can sort by team but not filter by any team other than the team I belong to, in fact I can see it is using My Teams to select a team to filter by Many thanks
  2. Hello, Would it be possible to look at the following characters which when added to an email aren't correctly visible in the timeline? Greater than > Less than < Ampersand & Presently, if these characters are included in an email to a user the email shows correctly but the entry in the timeline does not, the characters become &gt; &lt; and &amp; respectively If these characters are added to the timeline as an update they show correctly, it seems there is something specific about email that is a problem. Many thanks
  3. I am attempting to use the Update Request > Closure Category with the Variable option, but even though I am inject the variable exactly as the code is shown in the Data>Profile the category is not updated. I have set the node to do a system and manual timeline update to help debug the issue, but nothing appears, so it look like the node is just not doing anything. Code shown in mandatory field from the Human Task outcome (Yellow) and timeline entry should be between Outcome and Email entries. Closure category present Can you please advise why the no
  4. The Customer Portal is not updating the h_last_accessed column on h_sys_contact table when customer login to the Customer Portal. Therefore we have no way on monitoring or determining when a customer last used the portal account. Can this be addressed, so we can both monitor and also identify dormant customer portal accounts, so that they can be suspended or removed as part of security good practice. Cheers Martyn
  5. hello, I have made a report which combines a few tables in order to pull information related to Leavers requests, including the assets linked to those requests. Whilst it initially worked, I wanted to get the "Asset Type" name attached to it, so as soon as I joined this table and included the field, the Asset Name column is now sharing the same details as the Asset Type Name column. If i remove the Asset Type Name column, the Asset Name column reverts back to the actual asset name. That was probably confusing I have attached the report definition file... tech-support-equip
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