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Found 12 results

  1. The sort order on the Service drop down in the Global Search is no longer displaying in alphabetical order of service name, so is a real pain when you are trying to restrict your search to a service as we have several hundred services. Can this list be ordered again by service name please. Cheers Martyn
  2. When using the 'Open Post' option on a post in workspaces or from a Request timeline the new tab opens and the main elements appear but not the actual post. You have to do a browser refresh to get it to load the whole page. Cheers Martyn
  3. When accessing the My Timesheet action on the right hand side bar, it is overwriting the browser Window/Tab Title with 'My - Timesheet - Hornbill' which then persist when the 'My Timesheet' action is closed. Cheers Martyn
  4. We have noticed that our established workflows which have a Suspend > Wat for Customer Feedback after the request has been closed is no longer suspending at all and the workflow proceeds immediately. Does anyone else use this Suspend node and is it working for you? Cheers Martyn
  5. We are unable to send an email from the request view, when selecting an attached through the 'Show Associated Files' option. We get the 'Failed to send the email as the file(s) that where uploaded cannot be located or were not successfully uploaded.' This appears to be another consequence of the recent platform file storage changes. Uploading the same attachment to the email directly rather than using the associated file route works fine. The reason we use the associated files route to to provide a means for the customer to also retrieve the attachment through the customer portal. Can this be looked at as soon as possible. Thanks. Martyn
  6. The previous issue affecting the attachment Outlook emails from the same email trail, i.e. has the same name as an existing attachment, via the Request List, has returned. A fix was provided in an earlier build which appended a suffix to the attachment name automatically to make it unique. Cheers Martyn
  7. Hello, We have noticed when creating dashboards if we select Bar Chart the total is correctly aligned however if we chose Column Chart then the chart is rotated 90 degrees but the totals are also rotated 90 degrees. I've highlighted the alignment in the screenshot below I cannot see anywhere in the chart options that allow you to correct the alignment, the numbers need to be rotated 90 degrees clockwise. Is this a bug or is there somewhere I can correct this alignment that I have missed?
  8. Hello, Since yesterday my colleagues and I have noticed that it is no longer possible to set up a new view with filters for any team other than the team I am a member of. Existing views that filtered for other teams also no longer work. If I pick the All my services view I can sort by team but not filter by any team other than the team I belong to, in fact I can see it is using My Teams to select a team to filter by Many thanks
  9. Hello, Would it be possible to look at the following characters which when added to an email aren't correctly visible in the timeline? Greater than > Less than < Ampersand & Presently, if these characters are included in an email to a user the email shows correctly but the entry in the timeline does not, the characters become &gt; &lt; and &amp; respectively If these characters are added to the timeline as an update they show correctly, it seems there is something specific about email that is a problem. Many thanks
  10. I am attempting to use the Update Request > Closure Category with the Variable option, but even though I am inject the variable exactly as the code is shown in the Data>Profile the category is not updated. I have set the node to do a system and manual timeline update to help debug the issue, but nothing appears, so it look like the node is just not doing anything. Code shown in mandatory field from the Human Task outcome (Yellow) and timeline entry should be between Outcome and Email entries. Closure category present Can you please advise why the node is not working or even failing. Cheers Martyn
  11. The Customer Portal is not updating the h_last_accessed column on h_sys_contact table when customer login to the Customer Portal. Therefore we have no way on monitoring or determining when a customer last used the portal account. Can this be addressed, so we can both monitor and also identify dormant customer portal accounts, so that they can be suspended or removed as part of security good practice. Cheers Martyn
  12. hello, I have made a report which combines a few tables in order to pull information related to Leavers requests, including the assets linked to those requests. Whilst it initially worked, I wanted to get the "Asset Type" name attached to it, so as soon as I joined this table and included the field, the Asset Name column is now sharing the same details as the Asset Type Name column. If i remove the Asset Type Name column, the Asset Name column reverts back to the actual asset name. That was probably confusing I have attached the report definition file... tech-support-equipment-assets.report.txt You can also see the screenshot below: Without Asset Type Name With Asset Type Name As you can see the Asset Name column shares the AssetTypes->Name fields. Can someone assist? Thanks, Samuel
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