Michael Sharp Posted June 28, 2018 Share Posted June 28, 2018 Good afternoon, I would like the ability to place tickets on hold until a custom date/time defined in a custom field (defined with progressive capture or adjusted in the details pane). Is this possible please? The requirement is to place a ticket on hold until a new starter on-boards for post on-boarding activities e.g. collecting proof of ID on day 1 etc. Regards, Mike. Link to comment Share on other sites More sharing options...
Victor Posted June 28, 2018 Share Posted June 28, 2018 @Michael Sharp this is currently possible: Note: I advise using one of the date/time custom fields available: Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now