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Kelvin

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Kelvin last won the day on March 6

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About Kelvin

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    West Suffolk NHS Foundation Trust

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  1. @VictorYou are right, I didn't see them. Thanks
  2. h_custom_31 - h_custom_40 are not available in the variable picker in the email templates.
  3. @VictorIm also guessing that I cant use the custom Text fields I will have to use a VARCHAR field.
  4. As part of a Human task we capture some details using "Capture Task Fields" and would like to use them in the following Auto node to send an email. Will I be able to do this straight from task field into an email template or would I need to map to a custom field and then use the custom field in the email template.
  5. @JeremyThanks for the suggestion. The HUD is displaying but the request from customers is to have it automatically pinned to show all checkpoints as default, currently they have to hover over them and click the pin
  6. Is there any way to set the default display to show the full HUD on a request within the employee portal?
  7. @Steven Boardman Yes so if you log a request through the new employee portal the requests gets logged with the site ID. If you log it through the normal agent website it logs it with the Site Name.
  8. @Steven Boardmanfollow up from an old post. We are using a custom form which uses a dynamic drop down - data query - get all sites and map this back to h_site. When the request is logged it populates the site field with the site ID rather than name. Was this not resolved back on 2018.
  9. @Martyn Houghton In one of our form we use ^.{1,30}$ I am not sure what the $ does but it then seems to work
  10. @ArmandoDM Can I ask why the option in the field chooser allows you to list the assets if you can't map them back.
  11. @Steven BoardmanPerfect that worked, Thanks for your help on this today, much appreciated.
  12. @Steven Boardman I have just sent you a message with the BPM definition. I think its a standard BP that uses a Hornbill Automation > Hornbill Service Manager > Application > Timer > Mark Response Time With these new SLAs is there a different node to stop the response timer?
  13. @Steven Boardman We are using the new configuration. I have set up a Service Level Agreement. Added rules and linked services. I can start the response timer in the BPM and this displays correctly on the request. However when I use the auto task to Mark Response Time it displays the error.
  14. I have been playing around with SLAs and have been able to start a response timer but get the below when trying to stop it. ========================================================================================================================================= Transaction Id: 20dd72b727a74eff96a850bc2fe99667 Timestamp: 2020-06-09 09:40:05Z Node/Process: mdh-p01-node4 / Esp.wshft.ServerService (processId=8248) Request Type: xmlmc Request Name: apps/com.hornbill.servicemanager/bpmOperation/markRequestResponseTimer (time taken: 134057uS) API Result: failed Session/User ID: U2020060947054358 / kesout ----------------------------------------------------------------< Log >------------------------------------------------------------------ 0.008114s [INFO]:[GENERAL] Invocations (52ef0f01-dcbf-49c9-9777-5214c2044098): apps/com.hornbill.servicemanager/bpmOperation/markRequestResponseTimer 0.012352s [INFO]:[PROFILE] Method Call: apps::markRequestResponseTimer (6410085483) 0.040503s [INFO]:[SECURITY] Session cloned. Original: U2020060947054358, Cloned Session: 'U2020060947054362', User: 'kesout', Tag: ResumeSession 0.124589s [WARNING]:[COMMS] Operation[apps/com.hornbill.servicemanager/Requests::markResponse] FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_ops/markResponse): nodeName: Calculate Within Response; nodeId: c17a798b-50d3-4f78-985e-20b9a1ae51ee; At 807/1: "Uncaught TypeError: Cannot read property 'row' of undefined" throw(e); _fc_node_exec_c17a798b_50d3_4f78_985e_20b9a1ae51ee 0.126853s [ERROR]:[SCRIPT] nodeName: Call Request Mark Response Time; nodeId: 382453e7-c551-4afd-9054-d4aa7e5b0277; At 97/1: "Uncaught EspMethodCall::invoke: Operation[apps/com.hornbill.servicemanager/Requests::markResponse] FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_ops/markResponse): nodeName: Calculate Within Response; nodeId: c17a798b-50d3-4f78-985e-20b9a1ae51ee; At 807/1: "Uncaught TypeError: Cannot read property 'row' of undefined" throw(e); _fc_node_exec_c17a798b_50d3_4f78_985e_20b9a1ae51ee" throw(e); _fc_node_exec_382453e7_c551_4afd_9054_d4aa7e5b0277 0.132639s [WARNING]:[SYSTEM] XMLMC Request Failed: FlowCode Exception (com.hornbill.servicemanager/flowcode/fc_bpm/markRequestResponseTimer): nodeName: Call Request Mark Response Time; nodeId: 382453e7-c551-4afd-9054-d4aa7e5b0277; At 97/1: "Uncaught EspMethodCall::invoke: Operation[apps/com.hornbill.servicemanager/Requests::markResponse] FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_ops/markResponse): nodeName: Calculate Within Response; nodeId: c17a798b-50d3-4f78-985e-20b9a1ae51ee; At 807/1: "Uncaught TypeError: Cannot read property 'row' of undefined" throw(e); _fc_node_exec_c17a798b_50d3_4f78_985e_20b9a1ae51ee" throw(e); _fc_node_exec_382453e7_c551_4afd_9054_d4aa7e5b0277 0.132665s [ERROR]:[PROFILE] apps::markRequestResponseTimer() Method call results: failure (284303360 B, 123 ms, -92 kB, 0 ms, 0 kB) -----------------------------------------------------------------------------------------------------------------------------------------
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