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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
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8,529 topics in this forum

  1. ☣ Request List - No scroll bar when a user is part of a huge number of teams

    By samwoo,
    • 18 replies
    • 2.4k views

  2. Close Incident Permissions - User vs BPM

    By Martyn Houghton,   
    • 23 replies
    • 2.8k views

  3. Adding Custom Logo to Services

    By Joshua T M,   
    • 2 replies
    • 1.3k views

  4. iBridge - Log New Request - Pull through variables

    By dwalby,
    • 3 replies
    • 903 views

  5. Formatting can be seen in the Portal

    By Katie Anderson-Weaver,   
    • 4 replies
    • 1.2k views

  6. Request BP does not progress when completing tasks following latest update

    By ShalilK,
    • 13 replies
    • 1.8k views

  7. Assign to request creator

    By gwynne,
    • 11 replies
    • 1.7k views

  8. Catalog Item not loading when logging a ticket, on certain ones

    By Guest gregmarcroftorc,
    • 6 replies
    • 1.4k views

  9. Manual Refresh necessary after 'Wait' - is this a bug?

    By Claire Holtham,   
    • 1 reply
    • 826 views

  10. Removing Time from Date/Time Custom Fields Displayed in Emails

    By SJEaton,
    • 11 replies
    • 1.6k views

  11. Off Hold on receipt of an email

    By Guest Paul Alexander,
    • 9 replies
    • 1.4k views

  12. Attachments not visible

    By cchalmers,
    • 2 replies
    • 920 views

  13. Service Extra Details - limited to 6 Fields

    By Martyn Houghton,
    • 1 reply
    • 659 views

  14. Resolve request without Analyst (Owner)

    By P. Nordqvist,
    • 3 replies
    • 850 views

  15. Questions section of request is missing

    By Stuart Torres-Catmur,   
    • 8 replies
    • 1.7k views

  16. Call ref in email body

    By David Wilson,
    • 6 replies
    • 1.4k views

  17. Category selection whilist resolving a category that is on hold

    By Charlie Jones,
    • 4 replies
    • 1k views

  18. Inserting Blank Rows in Description

    By SJEaton,
    • 2 replies
    • 853 views

  19. Date Request Received v Date Task Created

    By SJEaton,
    • 3 replies
    • 965 views

  20. BST time

    By Guest jpopoff,   
    • 6 replies
    • 1.8k views

  21. Request list available via customer portal but not the Make a Request

    By Paul Smith,
    • 10 replies
    • 1.7k views

  22. Unable to access instance

    By Carol S.,
    • 1 reply
    • 980 views

  23. One progressive capture, multiple BPMs?

    By LawesD,
    • 8 replies
    • 1.5k views

  24. Size of Hornbill mailbox

    By lomixture,
    • 5 replies
    • 1.6k views

  25. Search Bar Customization

    By Giuseppe Iannacone,   
    • 5 replies
    • 1.7k views
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