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Stuart Torres-Catmur

Hornbill Users
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Stuart Torres-Catmur last won the day on June 26 2017

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About Stuart Torres-Catmur

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    Advanced Member

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  1. Stuart Torres-Catmur

    Self Service user cannot update requests

    User Nick_Cornell cannot update requests he has logged on the Self Service Portal. Nobody else seems to have this problem. Could it be related to the underscore in his username?
  2. Stuart Torres-Catmur

    How do I view full build details?

    @Victor Understood. And thanks for the wiki link too :o)
  3. Stuart Torres-Catmur

    How do I view full build details?

    @Victor Glad I asked. Thanks. Am I correct we're talking about the profiles set up under Home> System> Data> Profiles>Request? Also, I'm curious. Please could you elaborate on what difference it makes having guest.servicemanager.request.category.request.storeFilteredDisplay turned on or off? Screenshot examples would be most welcome. Is a similar property available for closure categories?
  4. Stuart Torres-Catmur

    How do I view full build details?

    Hi When a new build is released on Announcements, we get a brief reference to what is fixed, changed, etc, but I'm at a loss as to how to find out more details. Eg. Fix PM00151205 on Service Manager build 1231 We think we may have been experiencing this but can't be sure as the description isn't full enough. Clearly this is detailed somewhere else, as a reference has been given. How do we access a fuller description please?
  5. Stuart Torres-Catmur

    Request for license quote

    @Victor Understood. Thanks
  6. Stuart Torres-Catmur

    Request for license quote

    @Victor Done! emails received and I've reset my password. Thanks Victor
  7. Stuart Torres-Catmur

    Request for license quote

    @Victor I just tried again now. I'm using my email address as the login name
  8. Stuart Torres-Catmur

    Activity reassignment role

    please see attached list of roles for both user accounts mentioned
  9. Stuart Torres-Catmur

    Activity reassignment role

    Hi My colleague user FCoker needs to be able to reassign activities on requests where the owner changes and the associated activity needs to be manually reassigned to another support team member. I've compared permissions with user ASharpe01 who can reassign activities and can't see any roles he has that if given to FCoker would enable activity reassignment. Please could you advise what standard roles include this permission.
  10. Stuart Torres-Catmur

    User can't see any services on Self Service

    @James Ainsworth Funny you mention that. The customer has just responded to say it's working now. Maybe browser cache cleared after a certain period and caught up with that one. We've got no other reported incidents of this so consider this one resolved. Thanks
  11. Stuart Torres-Catmur

    Request for license quote

    @Victor Thanks Victor. We've never been told to use this portal before and I've not been issued a login. I just tried entering my email as username and requesting a password reset. That was 10 minutes ago. Please advise how I should access the portal?
  12. Stuart Torres-Catmur

    User can't see any services on Self Service

    @Steven Boardman User EO'Hara still can't access services on the Self Service Portal. We updated Service Manager last week to build 1228, which I assumed included the 1223 fix for this issue?
  13. Stuart Torres-Catmur

    Name change preventing access to old requests

    Thanks for all the comments and work in progress.
  14. Stuart Torres-Catmur

    'undefined' value instead of Procap data entered

    @James Ainsworth We've not had any further reports of this thankfully. Unfortunately the username with apostrophe issue still persists - I'll update that thread separately
  15. Stuart Torres-Catmur

    'undefined' value instead of Procap data entered

    The 3 examples I've got are SR00034957 SR00035083 SR00034584 I have manually added in detail since they were logged in some cases, but hopefully this gives you enough to investigate.
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