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Stuart Torres-Catmur

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Stuart Torres-Catmur last won the day on June 26 2017

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About Stuart Torres-Catmur

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  1. Stuart Torres-Catmur

    email when request is assigned to owner

    @Steven Boardman Thanks. That's most helpful
  2. Stuart Torres-Catmur

    Resend all failed emails in bulk

    @Victor Just in case you weren't made aware, we got Expert Services to sort this for us last week. Regards Stuart
  3. Stuart Torres-Catmur

    email when request is assigned to owner

    Can Service Manager be set up to automatically send an email to the new request owner when a request is assigned to them? I'm talking about each time a request is manually assigned to someone.
  4. @Victor Ah, I see. Ok, I shall ensure I check it after we update to 1322. Thank you sir!
  5. Thanks @Victor I just checked and I can't find guest.app.search.hideFaqAnswers in Service Manager application settings We are on build 1310
  6. @Victor Does this release contain the fix for this issue?
  7. Stuart Torres-Catmur

    Simple List Updating

    @Victor Bingo! Thanks
  8. Stuart Torres-Catmur

    Simple List Updating

    @Victor I'm not sure I quite understand what I need to do here. We got the Simple Lists role working earlier this year after software updates so that Users could add/update/delete entries by amending it slightly - see this post: Now it's stopped working again, probably due to changes made in recent software releases. In respect of your proposed solution, I wouldn't have a clue what to strip out/leave in from a copy of the Admin Role in order to make this work. The existing role Simple Lists was working previously. Surely it should be just a case of making the odd minor tweak here or there to get it working again. The idea of this role was to give development staff the bare minimum permissions required for Simple Lists. If I give them a stripped back Admin Role, I'd be concerned that I'm giving them too much rather than not enough. Any other suggestions? Or have a completely misunderstood your advice?
  9. Stuart Torres-Catmur

    Resend all failed emails in bulk

    We've recently had some network/infrastructure issues that have caused a massive amount of sent messages to fail - the latest one started this morning. Is there a way to attempt resending all failed messages, rather than going into each individual message? We've got thousands of these now.
  10. Stuart Torres-Catmur

    Recurring mailbox connection issues due to incorrect credentials

    @Martyn Houghton Thanks. A colleague of mine checked that on Friday and that was indeed the case. Credential Manager on a user's device was trying to log into the mailbox with out of date credentials and locking it up. We've cleared it now. Mystery solved!
  11. Stuart Torres-Catmur

    Recurring mailbox connection issues due to incorrect credentials

    @Gerry Thanks. I thought that would be the case. We'll track the AD account activity to see if that provides any clues.
  12. We are having a repetitive issue with one of our Outlook mailboxes dropping out of integration with Hornbill. Each time, the error appears to be a password reset issue, but nobody is doing this and the account is set to Password does not expire. I've had to reset the passwords in both Active Directory and Hornbill several times over the last two weeks for <email address removed> to resolve this. Has anyone got any clues as to what the issue might be please? This is not a newly set up mailbox. We've been using it for a few months now. Admin Edit: Confidential or sensitive information removed (email address)
  13. Stuart Torres-Catmur

    Connections able to view requests on portals

    @James Ainsworth Thank you
  14. Stuart Torres-Catmur

    Connections able to view requests on portals

    @James Ainsworth Thank you. Where do I find the system setting mentioned please? servicemanager.portal.requests.showStaffRequests Does this allow basic user managers to see requests raised by their basic user staff? This may be of some value to us.
  15. Stuart Torres-Catmur

    Sharing Requests

    @James Ainsworth Thank you
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