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Stuart Torres-Catmur

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    117
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Stuart Torres-Catmur last won the day on June 26 2017

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About Stuart Torres-Catmur

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    Senior Member

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  1. Stuart Torres-Catmur

    Internet Explorer asking for Temasys plug-in

    Thanks @Daniel Dekel Confirmed - we are no longer getting the plug-in message. Thanks for sorting it quickly
  2. Stuart Torres-Catmur

    Internet Explorer asking for Temasys plug-in

    Hi @Daniel Dekel Thanks for that. We'll advise our staff to ignore
  3. Stuart Torres-Catmur

    Internet Explorer asking for Temasys plug-in

    Morning Hornbill This morning we have been getting reports from staff that Internet Explorer browser is asking for temasys plug-in to be installed to run Hornbill Service and Live (see attached screenshots) Seems to have coincided with the release of Collaboration 969. Please advise
  4. Stuart Torres-Catmur

    How do I stop mail re-indexing?

    Thanks @Victor It's about half way through now. No performance issues reported.
  5. Stuart Torres-Catmur

    How do I stop mail re-indexing?

    I calculate that it will continue running for 6 days at current rate of progress!
  6. Stuart Torres-Catmur

    How do I stop mail re-indexing?

    Hello a colleague found we had some issues with mail searching earlier today so I thought it worth reindexing mail to see if that helps. Unfortunately I selected All rather than New, At current rate of progress, this will overrun into the next working day (unless it speeds up significantly. Is there a way to roll this back please?
  7. Stuart Torres-Catmur

    Sharing Documents with Teams

    @TrevorHarris Thanks. @SJEaton give me a call. I did the Library sharing thing for our Service Desk recently.
  8. Stuart Torres-Catmur

    Service Manager 1358 forum tile

    @TrevorKillick Thanks. Virgin Pixies! :o)
  9. Stuart Torres-Catmur

    Service Manager 1358 forum tile

    I just checked this morning and it's ok now. Guessing it might've been a browser cache issue perhaps. Or someone's been waving about some pixie dust?
  10. Stuart Torres-Catmur

    Service Manager 1358 forum tile

    Since updating service manager this evening, the Hornbill Community Tile now jumps to Hornbill.com rather than to the forum like it did before. We can work round it, but it's a bit irritating. Please let us know when it's fixed. Thanks
  11. Stuart Torres-Catmur

    Dashboards Error

    @Mohamed @Ehsan Just for the record, SJEaton is running Service Manager build 1322. Another of our users has just reported that her dashboard doesn't seem to work. I haven't seen any fix for this mentioned in the releases between 1322 and 1347.
  12. Stuart Torres-Catmur

    Sharing library with team no working

    @TrevorHarris All sorted. I hadn't added My Libraroes User after all. That sorted it. Also download issue not occurring now. Sorry for the bother.
  13. Stuart Torres-Catmur

    Sharing library with team no working

    @TrevorHarris I just saw a post by @samwoo that look like it might be the same or similar to the following issue I'm having. I just published a word document in Document Manager, added it to a library, shared the library with a team. I made sure a worker in the team was set up with library user and docadmin roles. She couldn't find the document. However, when I shared the document (i.e. not via the library) with the same worker as an individual, she could find it but not download it. So, 1st issue - am I missing a step in making documents available for teams to view? sharing on an individual basis isn't practical. Or should this go into knowledge base? i.e. am I using the wrong tool? 2nd issue - any idea why the worker got an error when trying to download the file?
  14. Stuart Torres-Catmur

    email when request is assigned to owner

    @Steven Boardman Thanks. That's most helpful
  15. Stuart Torres-Catmur

    Resend all failed emails in bulk

    @Victor Just in case you weren't made aware, we got Expert Services to sort this for us last week. Regards Stuart
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