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Stuart Torres-Catmur

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Stuart Torres-Catmur last won the day on June 26 2017

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About Stuart Torres-Catmur

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  1. @Steve Giller OK, so currently our instance is set to store request related mail in the relevant mailbox Deleted Items folder of each of the 17 mailboxes we have integrated. Please could you check and let me know if the steps below are correct for configuring our instance to instead start storing Request related emails in a dedicated folder called ‘Applied to requests’, 1. Go into each Hornbill Mailbox and create a folder called 'Applied to requests' 2. Change the setting servicemanager.email.archiveFolderName from 'Deleted Items' to 'Applied to requests' (Home>Applications>Hornbill Service Manager>Application Settings) 3. We don't need to change the servicemanager.email.archive setting - leave it ON Once this is in place, any request related emails will from there on be stored in the relevant mailbox 'Applied to requests' folder. If this is correct, we would need to create such a folder in any new mailbox we integrate with Hornbill to ensure these emails get stored there. Now, if we were to forget to do this (surely not ever?!), would the Hornbill just store request emails for that mailbox in the In Box? Kind regards Stuart
  2. @Steve Giller I've checked. That seems to be the issue. Now, here's a conundrum: If emails uploaded into a timeline are automatically put in the mailbox deleted folder, then we empty that folder, all emails in requests will suffer the same fate? Any suggested solutions where we can differentiate between request emails - that should not be deleted - and other mailbox activity that can be permanently deleted without problem?
  3. Hi Please see attached screenshots that show side by side two requests Timeline comparison: Both have email timeline updates from the same sender for the same type of thing (quote for kit) Email view comparison: On the left hand request, the email can be opened for view On the right hand request, the email cannot be accessed. Why is this please?
  4. Hi Some of our request forms are quite lengthy (e.g. HR recruitment) and can take some time to complete. Customers find that sometimes they lose their request part way through filling out the form due to poor network (local issues - we have many staff working from home at the moment!) If it were possible to save a request before a customer submits it, this would not only mitigate network problems that may occur during form completion, but would also significantly expand the business potential of the product. We could create far more in-depth Progressive Capture forms (e.g. questionaires, self-assessments, fully detailed change request forms, etc.) I appreciate this may require significant development work. Is this a direction Hornbill would consider for the Service Manager product? Kind regards Stuart
  5. @Miro It's been a while. Any progress on getting this fix in a release? Kind regards Stuart
  6. Happy New Year @James Ainsworth Has this development request moved any nearer being incorporated into a release? Kind regards Stuart T-C
  7. Happy New Year @Victor You last update said this would be moved to the relevant forum section. Is there any update? Is this under another thread somewhere? Please advise. Kind regards Stuart T-C
  8. Hi @Daniel Dekel I've just tested one example that wasn't working before and it's fine now. Thank you I've asked for the member of staff to test as well. Kind regards Stuart
  9. Hornbill receives emails with images in the body and displays the image in the incoming mail window fine, but when we go to forward that email, it doesn't handle displaying this image, leaving a blank square where the image should show (as attached) The image in the email is .png
  10. Us too. Thanks. May the force be with you
  11. Same for us at LB Waltham Forest
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