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Stuart Torres-Catmur

Hornbill Users
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Stuart Torres-Catmur last won the day on June 26 2017

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About Stuart Torres-Catmur

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    Advanced Member

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  1. Stuart Torres-Catmur

    Activity reassignment role

    @Martyn Houghton Any joy finding what permission allows this?
  2. Stuart Torres-Catmur

    Self Service user cannot update requests

    @Victor Yup!
  3. Stuart Torres-Catmur

    Self Service user cannot update requests

    @Victor He does have MS Lync extensions enabled, but I think that's probably standard for most of us
  4. Stuart Torres-Catmur

    Self Service user cannot update requests

    @Victor Our customer with this issue has now confirmed he can use the Update feature when in Chrome browser. Still a problem in IE11. I don't know whether updating the Service Manager software had anything to do with this. I suspect not, unless the button scripting has been changed. Thanks for your help with this one.
  5. Stuart Torres-Catmur

    Deleting Profiles / Categories

    @VictorThank you. Now I can clear things up a bit! Nice new avatar sir!
  6. Stuart Torres-Catmur

    Procap label not showing in Request Summary

    @Dan Munns Good news. Following update to Service Manager build1252, this issue has been resolved. For information, we had already tried setting things up as you described in your reply, but this didn't work prior to the update. Baffled as to why it now works, but pleased it now does.
  7. Stuart Torres-Catmur

    Mail encryption options

    @Keith Stevenson Thanks Keith
  8. Stuart Torres-Catmur

    Self Service user cannot update requests

    @Victor I've done Chrome > F12 and got the attached results. does this help?
  9. Stuart Torres-Catmur

    Mail encryption options

    Can Hornbill pickup e-mails from Exchange using any other Protocols that are not POP3 or IMAP?
  10. Stuart Torres-Catmur

    Activity reassignment role

    @Martyn Houghton Further detail: The Edit Task button is available if the person is the request owner. This is no good if the request owner is on long term sick leave or has left the team. Another member of staff needs to be able to reassign the task from that person to another person.
  11. Stuart Torres-Catmur

    Activity reassignment role

    @Martyn Houghton My user has both the following roles. Home>Hornbill Service Manager>Roles>Incident Management Full Access Home>Hornbill Service Manager>Roles>Service Request Full Access Just to be clear, he doesn't want to complete someone else's activities. He wants to be able to reassign the activity from one team member to another team member for them to complete.
  12. Stuart Torres-Catmur

    Deleting Profiles / Categories

    I want to delete a significant amount of our Closure Categories/Profiles as part of a clean up exercise. If these are deleted, will this affect closed requests in any way? for example: - if we report on requests that used a deleted category, will it still return the list of requests that used it (i.e. the category is embedded in the request, not trying to reference the deleted entry in categories) - if we reopen a request closed with a deleted category, I assume when we update to resolve it, we'd just get the current set of categories available and it won't break anything?
  13. Stuart Torres-Catmur

    Questions section of request is missing

    @Pamela Thanks. I've noted this and will let our super users know to flag up any instances of this occurring after we update Service Manager (probably next week)
  14. Stuart Torres-Catmur

    Self Service user cannot update requests

    @Victor Correct sir!
  15. Stuart Torres-Catmur

    Questions section of request is missing

    @Victor It's both. The request has quite a few questions in it, some of which are mapped to populate the summary and description fields. An example of it working is SR00040024
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