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  1. Though you can link Assets to external contacts, you can on see these in the Asset Request List or from a Request itself. Can we request an Asset View on the Contact screen just like the options for 'Requests' and 'Services' which are already present. Cheers Martyn
  2. Though you can link Assets to external organisations, you can on see these in the Asset Request List or from a Request itself. Can we request an Asset View on the Organisation screen just the options for 'Contacts' and 'Requests' which are already present. Cheers Martyn
  3. When users have a large number of Assets they use or are shared with them, the current 'Link Asset' screen can become somewhat cumbersome to locate the correct asset, whilst the the current Search option does not help given that it's scope is all assets. Can we request an enhancement to add in a Filter option on both the 'Used By' and 'Shared with' options, to make it easier to locate the assets linked to the current customer. Especially useful would be able to filter by state and operational state, so archived/retired assets can be excluded. It would also be useful to be able to have some control on the display order with sorting options, as not sure what order is currently applied by default. Cheers Martyn
  4. Hello, I would like to request have the possibility of viewing the Asset"s relationship to an entity when linked. Assets can be linked in multiple places (requests,assets,sites I think etc.), so it would be good to have this work the same way as the connections regions when we can define the connection type, in this case it will be to define the asset relationship type (for lack of better wording). For example a customer raising a request to have their laptop replaced, so the old laptop is linked and marked as "To be replaced". When a new laptop is added to the request, it can be marked as "Replacement". It anyone is using configuration manager then it would be good for relationship value to be pulled in from here, and if updating the value outside of configuration manager for example in teh asset region against a request, for that also to feed back into configuration manager. This can eventually extend the assets functionality in the BPM to only target assets of certain types of a certain relationship. I hope that's clear what I'm requesting. Thanks, Samuel
  5. In a PCF if you add an asset selection, you can't seem to make any conditional decisions based on the asset selection. If you have customer search or questions you can show/hide questions based on those choices but doesn't have the same options for the Asset node, please can these be added?
  6. I am trying to locate the simple list which provides the drop down list for the License Type field in the Software Information for the Software Asset type. We need to add for few extra options, i.e. Domain Licence. Cheers Martyn
  7. I want to assign assets to contacts, but the contacts do not show in the list for 'used by' and 'owner by' how can i get contacts to appear?
  8. Is there any way to set an expiry period for a duration of 30 seconds? Im trying to find a workaround in a BPM whereby an analyst has a window of 30 seconds to add an asset to the call and putting decimals in the minute field doesn't seem to do the trick. Ideally I would like a function that suspends the flow until the analyst adds an asset, marking off a stage checkpoint in the process. At present there is no function I can find that will automatically continue a workflow after an asset has been added by the analyst and mark a stage checkpoint, in the same way as if you suspend a node until a linked service is added for example. My workaround would present the add asset screen and, after 30 seconds, continue the workflow regardless. One minute, the current available minimum expiry period is too long to wait for the workflow to tick over to the next stage. .
  9. I've seen some posts regarding tags for requests. It would be nice to have tags for assets too. Just like adding tags to a new topic in this forum, it would allow me to sync tagging currently used for deployed resources.
  10. Does Hornbill offer any software that can detect assets without having to manually upload them?
  11. Following on from my previous request to be able to create new Assets from the Service Manage Request View, can we also request an enhancement to be able to create new assets from the Service Manager BPM. We would like to be able to:- Create New Asset, to be able to create a new asset passing the required fields. Link existing Asset, be able to link an asset to the current request, passing the asset id. Share Asset, i.e. turn on sharing and pass the id to the object to be shared too, in our case external organisation (Organisation ID) Update Asset, as per Create, but providing asset id and updated fields. Cheers Martyn
  12. Is there a way in the BPM to 'Get Asset Details' so that we can use things like the Owner Field? I would like to raise requests against assets and then to email/assign the request/add as member etc to the 'owned by' field of an asset...Don't think that this is currently easily achieved within the BPM? Also I suppose that this 'Get Asset Details' option would allow us to make decisions and to take other information from the Asset to insert into the request/emails etc.
  13. This may be in the wrong section but please move if needed. When chosing an asset in a form in the Employee Portal it appears, but it doesn't display correctly. It seems to default to an asset and then if you change it to something else this information on the right does not update. It does log the correct information in the request but the portal is causing some confusion to our customers.
  14. So when editing the Description field within an asset we can add wiki markup which works in the asset viewer: But when you are searching for an asset e.g. as part of a PCF is does not rending the wiki markup, can this be changed? I also would take a guess that wiki markup also counts towards the 255 character limit in the description field?
  15. I have also logged as a support request but I am unable to save any changes to asset records since today's update has been applied.
  16. Hi Team, we would like to delete relationships via the asset relationship import tool. Would it be possible to add this functionality?? thanks Andy
  17. Hello, We've been using Configuration Manager for over a week and so far it's been proven useful. This request is likely to be part Service Manager - Assets, and Configuration Manager. We need a way to group a collection of Assets under an Organisation (Menu -> Customers - Organisations / Contacts)... bearing in mind we do not use Customer Manager (since our customers are the Business themselves) though we have third party supporting some of our Assets and Applications - but they would never log in to our Portal or Hornbill at all. We need to be able to link these assets to those Organisations, as well as having it shown in Configuration Manager, and I would really hope that we do not have to set up a "Basic User" in order to show this information. What we expect to be able to do is to use Configuration Manager to see the linked "Asset" against a Request, then to be able to expand that "Asset" and view the Manufacturer / Organisation "Supporting" it, then to be able to expand that node to view ALL the other Assets under that Manufacturer / Organisation. Many thanks, Samuel @Aaron Summers - for info
  18. I sure this is a simple question, but not able to locate the location where you can setup the Asset Vendor, Product and Version drop downs for the 'Software' Asset Class. Any pointers? Cheers Martyn
  19. Hi, We are currently importing various types of assets into our Service Manager instance. We have found that, when logging an incident/service request via the customer portal, all types of assets are presented to the customer - including servers, switches etc. We would like to be able to filter out certain asset types on the portal, via the "asset details" out of the box form, so that only those relevant to the end user are presented. Is there any way that this can be achieved? I've looked within the "Asset Management" section of Service Manager and cannot see anywhere that this would be set. Thanks Lauren
  20. Hello, I am not sure where this would fit in but guessing System Administration cover all other parts of the Hornbill? Anyway, I want to raise a request to add a new row onto Asset Type configuration setting. As we are preparing ourselves for 358 new smartphones that are expected to tomorrow or early next week and deadline is to completed them all and ready to hand out beginning of August so we really only have "8 working days* to complete it. So I want to prepare Excel spreadsheet to be ready for to input information to bulk upload all assets as soon it arrive however I have noticed one missing information that is vital for us and that is storage/memory size of the phone. I was quite surprised that it not on the list as I thought it should be. However I was puzzled when I downloaded template file and open to see that capacity column is visible (if that is for storage or memory size?), if so where would I see that information which is not visible on any list? Unless I am looking at the wrong place? Also if possible to add it as soon as possible before the roll out start in August? (would truly appreciate the swift update to reflect this). My workaround at the moment is to put in Description for storage or Model which we do not want to include. Thanks, Aaron
  21. Hi, I am looking into the possibility of scheduling activities from assets rather than using standard changes, e.g. for server reboots that happen each week on the same day/time. When viewing an activity, after it has been created from the asset record, it displays the asset ID information rather than the asset name - see screenshot below. I would like to propose that it shows the asset name, rather than the asset ID, that the activity is linked to - in this instance, rather than saying "Asset: 1" it would say "Asset: Server123" (I promise our server naming conventions are better than that!). This would mean that the analyst owning the activity wouldn't have to navigate to the asset properties every time to confirm the asset the activity is in relation to. Is this a system setting that I am able to change, or is this something Hornbill would have to put forward as an enhancement? Thanks Lauren
  22. Hi, Can I request some addtional fields to be used for the Software Asset Class: Licence Key Registered Email Address Registered Name Licence Start Date Licence Expiry Date Licence Renewal Date Licence Type (Single User Licence, Named User Licence, Concurrent Licence, Per Device Licence, Optimizational based Licence, Transactional based Licence, Subscription based Licence) Licence Cost It would be handy to be able to... Add multiple users as the "Owners" or "Used By" fields if the Licence is "Concurrent" Other people may have other ideas. Thanks, Samuel
  23. Hi I was trying to create a report about linked assets. However, when trying to build the report, I noticed that some assets in h_cmdb_assets had an entry in The Asset URN column and others did not. Typically, the one I wanted to report on didn't have this info which means I couldn't use it in a report that was joined to the h_cmdb_links table. Any ideas why the URN value would be missing for some assets? Thanks
  24. I was wondering if anyone can assist, we are trying to create a report that will show all incidents closed the previous day with either no asset number or the asset number 0000 attached. How would be the best way to do this?
  25. Hi, I have noticed that a number of our assets have been duplicated in Hornbill. We use the AD asset import which runs each night. There is only one of each in AD of course. For the AD LDAP user import, there was a line that specified whether users were updated/created but I cannot see that option in the .json file for asset. Is it possible that instead of updating an asset in Hornbill, it is creating a new one if there are changes made in AD? Thanks, Melissa
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