Darren Rose Posted June 28, 2018 Posted June 28, 2018 Hello Can it be made possible to change the order of the FAQ's? We uploaded a lot of FAQ's when we first started last year and we're now adding new FAQ's, but they naturally appear at the bottom of the list, where as we would like to move them up the list to improve their visibility Also, if it's possible to change the column size when viewing the faq's in service manager that would help because you can't even see the full title. Being able to see the answer as well in this view would really help too. thanks Darren
Lyonel Posted June 29, 2018 Posted June 29, 2018 The only way to "re-order" the FAQs @Darren Rose is to bump the number of views... It can be annoying when you want to have them in a set order, but at the same time it kind of makes sense: the most useful FAQ (and therefore most viewed) should be at the top of the list. Is that something you can mention to developers @James Ainsworth or @Steven Boardman? Maybe a setting that could toggle a manual or automatic ordering of FAQs? @Keith FYI 1
Darren Rose Posted June 29, 2018 Author Posted June 29, 2018 Thanks @Lyonel It makes sense for the most useful FAQ to be at the top, but when you're adding new FAQ's to the bottom of a list of FAQ's that already have 100+ views, it's not really practical Hopefully @James Ainsworth or @Steven Boardman have some ideas about how we could improve FAQ mgmt
Martyn Houghton Posted June 29, 2018 Posted June 29, 2018 Related to our similar post below about the display order of FAQ's.
James Ainsworth Posted June 30, 2018 Posted June 30, 2018 There are a number of ways that this can be approached. We could introduce options for the user viewing the FAQs to order these in the way that they feel provides the most value. We could keep the existing ordering but introduce a feature that highlights new FAQs. We could keep the control of the order of FAQs in the hands of the people that manage the service. There is a change in our backlog to manage this. I will make sure that you are all added to the change. Regards, James
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