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Found 36 results

  1. I am after some help with assets please, we have two assets that we have retied, archived and make out of policy but it still appears in the asset search. We think that if an asset is marked in this way it shouldn't appear in the search to Link assets?
  2. Please see the image below we cannot upload any assets as the asset classes are missing.... help!
  3. Hi Is there a way to lock down the permission of editing assets within Service Manager, but still giving users the ability to view/link/raise activities from assets? Thanks Lauren
  4. Hi, We are currently importing various types of assets into our Service Manager instance. We have found that, when logging an incident/service request via the customer portal, all types of assets are presented to the customer - including servers, switches etc. We would like to be able to filter out certain asset types on the portal, via the "asset details" out of the box form, so that only those relevant to the end user are presented. Is there any way that this can be achieved? I've looked within the "Asset Management" section of Service Manager and cannot see anywhere that this would be set. Thanks Lauren
  5. So I am having some issues with a PCF I have created a node (as below), this allows the user to select an asset of a specific type which works well however when the request is logged this asset is not linked to the request (see bottom image). Is there a way to link the asset to the request in this way?
  6. Currently, we cannot add any Assets manually into the database we have tried with two users who could enter these details, but when you click Create at the bottom nothing happens and the asset is not created. Please help.
  7. Is there a way of exporting the linked requests of an asset into an Excel type document? This would be great for us, or maybe even a link through to a view of that asset. I cannot find an asset 'condition' when creating views so I guess that bit isn't joined up but it would be great additional functionality.
  8. Hi In the Requests List view there's an icon which allows you to export the list of requests to a .csv file. Is there a way of doing the same thing with the Assets view? Thanks, Trish
  9. We have a form that we ask our analysts to complete which includes picking an asset from a list taken from the asset management panel, is there a way to add this asset to the request as part of the BPM?
  10. Hi Guys, just wondering if it was possible to script an asset scan/upload in hornbill at all ? just trying to find a quicker/simplier way to get our assets uploaded and listed rather than having a manual entry, or having to do a mass upload every X period.. is it possible to do a script to scan an AD OU for anything "new" and interogate the WMI Data to fill in the required fields before upload into Hornbill ?
  11. Is it possible to search for requests that are associated with an asset? I ask this question because I am trying to create reports to find incidents, services requests etc. that are associated with a particular asset. There must be an association because when you look at a particular request, you can see the assets associated with it. I am essentially trying to do the reverse of this. I've been looking at the various entities in the Entity Viewer to find a link but have been unsuccessful so far!
  12. Hullo, We've a number of mfd's that are no longer in service, and I've been asked to delete them, because they clutter up the Asset management screens, and there is no way of filtering on archived / current assets (that I can see). Firstly do you recommend deleting assets against which tickets may have been raised (or will it corrupt the tickets). Secondly, are there improvements to filtering, selecting and sorting Assets in the pipeline? cheers Claire (I have not had a great deal to do with Assets up to this point, so if I'm missing something do tell me the obvious :-))
  13. Hi all, Is there a way to add an asset class? I need to add a list of asset types that we will use for creating new assets for disposal and wanted to add a new class called 'Disposal' and then add the asset types to this. I cant seem to find a simple list that holds the info though. Any ideas?
  14. At the moment we can display all the Pritners by selecting "Get Asset By Class" and flitering on the "Class ID" and then users can search for the printer. We would like their to be the ability to select an asset during progressive caputre based on the Site that the User is located in. E.g. If logging a request for additional Toner for a printer we would like the system to narrow down the list of assets to the pritners that are in the users site.
  15. Hi all, I am trying to create a report of assets attached to a call. I want the analysts to be able to run the report, type in a call reference and output a csv of all linked assets with the following info: Type Name Serial number I am having difficulty working out the table joins to pull out the required information. Thanks
  16. When searching for assets some of our's are not appearing when searching even though they are in policy, we have to log jobs with different assets then once logged go into the request and change it to the actual assets. Has anyone else experienced this? Also, is there a way to increase the list of returned assets? When you search there are 5 that are returned but if you need to add more or there is a list of multiple items, you cannot scroll or add more from the asset picker in the PCF.
  17. Are there any plans to be able to connect external customers and/or organisations to assets? If yes it is in the nearby future?
  18. Hi We would like to be able to record users of an application. In Supportworks we would have a CI that is an application (for example MS Visio). We would then add the CI to their customer properties (under Configuration Items) and then when asked if they are the 'owner or sponsor' we would select No and they would be a user of the said application (but not the owner). We could add multiple users to one application. Is the same functionality available in Service Manager? If so, how do we do this? In Service Manager, I can add a user to the 'Used by' field but then when I add someone else, it appears that the latest user replaces the previous user. Thanks, Trish
  19. Hello, Our applications are going to be loaded in as Assets. It would be really handy to have an Assets option in the Group Picker, so we can filter out the different asset types. For example, we would like customers to pick the relevant application that they require access to in a Progressive Capture. Instead of picking from 'All Assets', which would also show assets such as hardware and third party, we would like just the applications to show. This would be much easier than creating a simple list, since we have so many applications. Would this be possible to implement please? Many thanks, Alisha
  20. I am trying to gather more information from the User that has been assigned the Asset "Used By" and "Used.By.Name" are the fields that are available I am not sure how i can link this with the sys_acocunts table? The PK could be the Customer URN but this is not located in the sys accounts Thanks Jamie
  21. hello, I have made a report which combines a few tables in order to pull information related to Leavers requests, including the assets linked to those requests. Whilst it initially worked, I wanted to get the "Asset Type" name attached to it, so as soon as I joined this table and included the field, the Asset Name column is now sharing the same details as the Asset Type Name column. If i remove the Asset Type Name column, the Asset Name column reverts back to the actual asset name. That was probably confusing I have attached the report definition file... tech-support-equipment-assets.report.txt You can also see the screenshot below: Without Asset Type Name With Asset Type Name As you can see the Asset Name column shares the AssetTypes->Name fields. Can someone assist? Thanks, Samuel
  22. Hi, It would be useful to have a general 'Serial Number' field in the 'General Information' field for general assets. Assets which may not fall under the current serialised types (computers, computer peripheral etc) or have a network property currently do not have the option to add a serial number.
  23. Hi, Currently I am struggling updating assets using the goDBAssetImport from github. No matter what I do when I want to update the assets I always get the same error in the log file: [ERROR] Unable to Search for Customer [<nil>]: FlowCode Exception (com.hornbill.servicemanager/flowcode/fc_ops/shrGetCustomerDetails): nodeName: API Call: userProfileGet; nodeId: 3e1a9a7d-45ca-4e80-ae16-3a473865b996; At 182/1: "Uncaught EspMethodCall::invoke: Operation[session::userProfileGet] The value in element <userId> did not meet the required input pattern constraints. at location '/methodCall/params/userId'" throw(e); _fc_node_exec_3e1a9a7d_45ca_4e80_ae16_3a473865b996 [DEBUG] API XML: <params><customerId>&lt;nil&gt;</customerId><customerType>0</customerType></params> [ERROR] Unable to Search for Customer [<nil>]: FlowCode Exception (com.hornbill.servicemanager/flowcode/fc_ops/shrGetCustomerDetails): nodeName: API Call: userProfileGet; nodeId: 3e1a9a7d-45ca-4e80-ae16-3a473865b996; At 182/1: "Uncaught EspMethodCall::invoke: Operation[session::userProfileGet] The value in element <userId> did not meet the required input pattern constraints. at location '/methodCall/params/userId'" throw(e); Due to this the update is skipped. Any idea what this error message mean?
  24. Hi all, Is there a way of setting linked assets to retired from a request without having to manually go into each asset and set it? Thanks
  25. Does anyone know how to pull out all of the assets in hornbill into a excel spreadsheet with all the columns etc? I have tried doing it in Data warehouse but it always crashes.
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