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  1. Hi, we are planning on implementing asset importing from SNOW. We want to establish whether assets imported from SNOW will be automatically linked to users within Service Manager. Could anyone advise please? Thanks! M
  2. Hi All, We've got a cluster of old bad asset data so are looking at using the Hornbill Clean Utility to clear it out (6000+ Assets so definitely not a manual job!) Looking at the config file this tool can also be used to clear out Requests / Users etc. I just wanted to check if there was a way to recover these in case somehow they get deleted due an error in the config file? Any help would be appreciated. Thanks, Kind Regards, Luke
  3. Hello, I would like to request have the possibility of viewing the Asset"s relationship to an entity when linked. Assets can be linked in multiple places (requests,assets,sites I think etc.), so it would be good to have this work the same way as the connections regions when we can define the connection type, in this case it will be to define the asset relationship type (for lack of better wording). For example a customer raising a request to have their laptop replaced, so the old laptop is linked and marked as "To be replaced". When a new laptop is added to the request, it can be marked as "Replacement". It anyone is using configuration manager then it would be good for relationship value to be pulled in from here, and if updating the value outside of configuration manager for example in teh asset region against a request, for that also to feed back into configuration manager. This can eventually extend the assets functionality in the BPM to only target assets of certain types of a certain relationship. I hope that's clear what I'm requesting. Thanks, Samuel
  4. Morning, Is there a way to bulk delete assets in asset management? At the moment i can only highlight a maximum of 50, We are doing a piece of work on asset management at the moment and will need to clear all old information. Many thanks ayley
  5. Hi all, Is there a way of setting linked assets to retired from a request without having to manually go into each asset and set it? Thanks
  6. Hi Guys, just wondering if it was possible to script an asset scan/upload in hornbill at all ? just trying to find a quicker/simplier way to get our assets uploaded and listed rather than having a manual entry, or having to do a mass upload every X period.. is it possible to do a script to scan an AD OU for anything "new" and interogate the WMI Data to fill in the required fields before upload into Hornbill ?
  7. Hello, We have created a number of organisations and within these organisations are a list of contacts. If i manually upload all of their assets into the system, is there a way i can filter these to show assets by Organisation or site?
  8. Does Hornbill offer any software that can detect assets without having to manually upload them?
  9. When we try to choose assets in a PCF (form) on the portal it does not return many assets but when raising a request in the analyst side there are there. Please can this be looked into: Raising a request: On the portal:
  10. We are looking at importing all of our assets via CSV and on the test samples we have selected, it does not auto populate the used by field. I have attached the CSV which imports fine. Can someone tell me what I am missing or doing wrong? Thanks Assets-v1.xlsx
  11. What it be possible to request custom fields to be added for assets? We are finding that we want to record information against them but the field descriptions don't match what we want to use them for.
  12. Hi, We've been looking at the Assets and I have a couple of suggestions for improvements. These are: * Ability to have different views within Assets - to show all operational or retired assets etc * A shorter list of assets that get returned - it is very slow to load and scroll down. Maybe if it just displayed 100 and then you had a next page I'd be grateful if you could let me know your thoughts on the above. Many Thanks Tina
  13. Hullo, We've a number of mfd's that are no longer in service, and I've been asked to delete them, because they clutter up the Asset management screens, and there is no way of filtering on archived / current assets (that I can see). Firstly do you recommend deleting assets against which tickets may have been raised (or will it corrupt the tickets). Secondly, are there improvements to filtering, selecting and sorting Assets in the pipeline? cheers Claire (I have not had a great deal to do with Assets up to this point, so if I'm missing something do tell me the obvious :-))
  14. I have also logged as a support request but I am unable to save any changes to asset records since today's update has been applied.
  15. The Asset Import utility v1.9.0 was executed to test the removal of values for a specific field using the '__clear__' as clearcolumn in the SQL statement within the config file but it does seem that the utility inserts a new duplicate record for each asset record instead of updating the existing asset by clearing the value in the existing field.
  16. Hi. To enable effective asset management it's important there is a unique identifier. As the "Name" filed is the main mandatory filed it will be used as our unique identifier field, holding asset tags. Server names, Database names etc. There is no validation on it or any other field. Can validation be enabled against the "Name" field so that no duplicate asset can be added It would also be good to have the following added to "State" and "Operational state" so they are more reflective of an asset life-cycle. Then I can add the relevant sub states , Rather then having to use "Current" as Stock and "Active" as in use State Sub State On Order None In Stock Available, Reserved, Defective, Pending repair, Pending install, Pending disposal, Pre-allocate In Use None Retired Disposed, Donated, Vendor Credit Missing Lost, Stolen Operational State Production UAT Test SIT Thanks
  17. Hello HornBill community! :) I'm wondering if someone has the same issue as me or if I'm just missing something. I'm on build 1781 of the Hornbill Service Manager and I'm looking at the default asset picker that is available in the Progressive capture tool. I'm attempting to hide "Site" & "Companies" assets in the picker but as your see from the screen captures attached I've configured it to hide everything (just to prove to myself that I think it's broken) but when going into my capture from the self service portal I can still see all four asset selection boxes and they still work! Am I misunderstanding something or have I found a bug? Does anyone else have the same issue on the version I'm on? Thanks, Martin
  18. I am after some help with assets please, we have two assets that we have retied, archived and make out of policy but it still appears in the asset search. We think that if an asset is marked in this way it shouldn't appear in the search to Link assets?
  19. Please see the image below we cannot upload any assets as the asset classes are missing.... help!
  20. Hi Is there a way to lock down the permission of editing assets within Service Manager, but still giving users the ability to view/link/raise activities from assets? Thanks Lauren
  21. Hi, We are currently importing various types of assets into our Service Manager instance. We have found that, when logging an incident/service request via the customer portal, all types of assets are presented to the customer - including servers, switches etc. We would like to be able to filter out certain asset types on the portal, via the "asset details" out of the box form, so that only those relevant to the end user are presented. Is there any way that this can be achieved? I've looked within the "Asset Management" section of Service Manager and cannot see anywhere that this would be set. Thanks Lauren
  22. So I am having some issues with a PCF I have created a node (as below), this allows the user to select an asset of a specific type which works well however when the request is logged this asset is not linked to the request (see bottom image). Is there a way to link the asset to the request in this way?
  23. Currently, we cannot add any Assets manually into the database we have tried with two users who could enter these details, but when you click Create at the bottom nothing happens and the asset is not created. Please help.
  24. Is there a way of exporting the linked requests of an asset into an Excel type document? This would be great for us, or maybe even a link through to a view of that asset. I cannot find an asset 'condition' when creating views so I guess that bit isn't joined up but it would be great additional functionality.
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