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Cancelled Change Requests still appear on Request List


Martyn Houghton
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Where we cancel other request types, the records are removed from the active display on the Request List screen, however when you cancel a Change Request it still remains on the active list in the request list view.

image.thumb.png.fed8f4ca3a06a3d765b6666e7e536029.png

Is there a reason for this difference in behaviour?

Cheers

Martyn

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Hi Martyn,

The main request list automatically filters out Cancelled requests in order to keep these out of the main list. 

However, with Views the default is to show requests of any status and allow you to add the conditions for which status of request you want to display.  The Views is the one place that provides a way to access cancelled requests.  

 

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Regards,

James

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Hi Martyn,

Looking at your screenshot it does suggest that you don't have a View selected.  In which case there should never be any cancelled request displayed.  Are all cancelled requests visible or is it just one or a small number?  The one thing I did notice in the summary was the reference numbers that begin with F.  Was this an imported request?  I'm wondering if the status was imported incorrectly.  Possibly in the database the status is stored as "cancelled" rather than "status.cancelled".

Regards,

James

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