Martyn Houghton Posted June 11, 2018 Posted June 11, 2018 Where we cancel other request types, the records are removed from the active display on the Request List screen, however when you cancel a Change Request it still remains on the active list in the request list view. Is there a reason for this difference in behaviour? Cheers Martyn
Guest Mohamed Posted June 11, 2018 Posted June 11, 2018 Hi @Martyn Houghton, We've tried to replicate this issue on our side, to no avail. Is this against the default request list or under a custom view? Regards Mohamed
Martyn Houghton Posted June 11, 2018 Author Posted June 11, 2018 @Mohamed Default Request List > My Requests Cheers Martyn
James Ainsworth Posted June 11, 2018 Posted June 11, 2018 Hi Martyn, The main request list automatically filters out Cancelled requests in order to keep these out of the main list. However, with Views the default is to show requests of any status and allow you to add the conditions for which status of request you want to display. The Views is the one place that provides a way to access cancelled requests. Regards, James
Martyn Houghton Posted June 13, 2018 Author Posted June 13, 2018 @James Ainsworth The problem is, that I am not using/selecting a view (as far as I can tell - second screenshot), but it is still appearing. How do I confirm no view is being applied, as nothing is showing in the view button and I am not selecting one? Cheers Martyn
James Ainsworth Posted June 15, 2018 Posted June 15, 2018 Hi Martyn, Looking at your screenshot it does suggest that you don't have a View selected. In which case there should never be any cancelled request displayed. Are all cancelled requests visible or is it just one or a small number? The one thing I did notice in the summary was the reference numbers that begin with F. Was this an imported request? I'm wondering if the status was imported incorrectly. Possibly in the database the status is stored as "cancelled" rather than "status.cancelled". Regards, James
Martyn Houghton Posted June 27, 2018 Author Posted June 27, 2018 @James Ainsworth Thanks. I check the status value in the database. Cheers Martyn
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