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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,527 topics in this forum

  1. Viewing Request Attachments if you aren't the Request Owner

    By SJEaton,
    • 7 replies
    • 1.1k views

  2. Issue with Login to Customer Portal

    By SJEaton,
    • 13 replies
    • 1.7k views

  3. Deleting Profiles / Categories

    By Stuart Torres-Catmur,   
    • 3 replies
    • 1.1k views

  4. Procap label not showing in Request Summary

    By Stuart Torres-Catmur,
    • 4 replies
    • 1k views

  5. Wait for Request Update Node not Waiting 1 2 3

    By SJEaton,
    • 71 replies
    • 8.9k views

  6. Unable to select who can see post

    By m.vandun,
    • 3 replies
    • 1k views

  7. Creating new Sub Folders inside a sub-folder

    By sprasad,
    • 1 reply
    • 782 views

  8. CH00128259 - Latest Service manager update

    By yelyah.nodrog,   
    • 3 replies
    • 1.2k views

  9. Bulk e-mail requests over 1 months old

    By dwalby,
    • 5 replies
    • 1.1k views

  10. Authorisation Owner Variable Error

    By Dan Munns,   
    • 7 replies
    • 1.7k views

  11. Auto-Chase Requests 1 2

    By dwalby,
    • 26 replies
    • 4.7k views

  12. Allow re-open without Team / Owner

    By samwoo,
    • 4 replies
    • 1.6k views

  13. Linking to Images within Hornbill

    By dwalby,
    • 8 replies
    • 1.4k views

  14. Create Alert Notification from Updates

    By sprasad,
    • 1 reply
    • 785 views

  15. Automatic Task Deletion? - 2 paths WITHOUT Decision node?

    By Josh Bridgens,
    • 4 replies
    • 931 views

  16. Question display field

    By LawesD,   
    • 4 replies
    • 1.3k views

  17. iOS App doesn't pull through Teams or Analysts when assigning cases via the App

    By JO_7001,   
    • 12 replies
    • 2k views

  18. Import one-to-many relationships for assets

    By Guest Paul Alexander,
    • 1 reply
    • 828 views

  19. Raise a new request and "Add to Board" list

    By Aaron Summers,   
    • 3 replies
    • 1.3k views

  20. Report to monitor analyst activity

    By dwalby,
    • 1 reply
    • 735 views

  21. E-mail templates - What's the variable for customer first name?

    By dwalby,
    • 6 replies
    • 1.1k views

  22. Times Progressive Capture

    By Keith,
    • 2 replies
    • 972 views

  23. E-mail templates - Looking for some examples...

    By dwalby,
    • 5 replies
    • 983 views

  24. Switching from Incident to Service Request

    By Alisha,
    • 1 reply
    • 1.2k views

  25. Questions will not switch on...

    By LukePatchett,
    • 3 replies
    • 1.1k views
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