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Showing results for tags 'analysts'.
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Good Morning All, I am currently creating a Private "wallboard" for our Co-Ordinator so that they can see the information they want fairly quickly. I am struggling with the Request "I want to see the availability status of 1st Line at all times" I tried to get round this myself before coming to the forums, where I found someone had done this, but it pulls through a list of all teams. The current SQL Query is: SELECT a.h_name as User_Name, b.h_name as Current_Status FROM h_sys_accounts a LEFT JOIN h_sys_accounts_status b ON a.h_avail_status = b.h_status WHERE a.h_class = 1 ORDER BY a.h_name ASC I have tried numerous attempts of filtering this down to just "1st Line Support" but I am not having any luck. Can anyone help? Josh
Due to the fact that request categories cannot be translated at this time we decided that the support agent and not the customer will set the request category. How do we make sure the support agent does this? If we make it mandatory in the process it will be a problem for those services where we don't want to use request categories. Suggestions on how to solve this in a nice way?