RyanMesser

Hi Steve, I've just tried it and now I'm getting 200 OK? I doubled check to see I wasn't using an Environment in Postman and I wasn't but now it works, strange... I have only ever been doing GET or POST as that is all I need. Very odd. Ryan

Hi Steve, I tried doing post previously and received 501 in Postman, so not sure if I need to setup anything other than API Key in the admin portal? Or something else I'm missing in Postman? My request below with key and instance name omitted.

Hi Guys, Have been trying to pull from the API, I have created a key and tried running GET /session/?op=getSessionInfo to api.hornbill.com but all it seems to return is the API help page? I've been doing this postman, and i'm sending the API key in the header like Authorization: ESP-API <apikey> Probably doing something wrong Thanks

@Victor again this morning our users couldn't login, its back up now but can this be looked into?

@Victor it has been down in periods all day and our internal users had reported slowness all day also, the error above was there for around 10 mins or so. It seems to be fine now. Thanks

All, I'm sure you are aware but we are now getting this, our instance has been painfully slow this morning also..

All, Worked out that the API key wasn't authenticating so I created a new one and it ran fine, i guess this is why the runID was returning NULL which is what the argument is length of zero means. Thanks Ryan

Hi, Still having the same issue, tried creating the a blank report (no filters or anything) and trying to run powerbi but exactly same error. Ryan

Just realized that someone had made portal visbility "hidden" sorry for posting.

Hi, Seeing this (attached) error today on the customer portal, i logged in as the guest account and could briefly see the service I created for the customer portal but all of a sudden got the below error. I'm using the portal visibility option to hide from our internal users this service and allowing all contacts that we have to see the service on the customer portal.

Thanks for response, I was doing it incorrectly I was selecting organization instead of Company. I selected our company and then the service was available I was confused as our company appears both as an organisation and company on the subscriber section.

Hi, Most likely missing something but when I add subscribers to a service using Organizations in order to hide it from other organizations/contacts the service disappears even though I'm a member of the organization? When I remove it it comes back. Thanks Ryan

Will update the rest of the admin team we weren't aware of this. Will post back when this issue happens again. Ryan

@Victor I'm not subscribed to customer manager ... but had permissions on it which is strange considering i always have had permissions and no issue ..

Since today, so not sure if there was an update but I'm now unable to login due to this error..