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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,516 topics in this forum

  1. New priority level in new SLA not showing as a selectable option in the configuration

    By Adrian Simpkins,
    • 8 replies
    • 1.2k views

  2. Asset Management – New Asset Field Requests

    By Frank Reay,   
    • 13 replies
    • 1.7k views

  3. Sites No longer work maybe after Auto Update last night?

    By lee mcdermott,
    • 7 replies
    • 1k views

  4. Update for Service Manager?

    By Nikolaj,
    • 2 replies
    • 700 views

  5. Service Manager - Logging Request - Service List

    By JoanneG,
    • 5 replies
    • 1.1k views

  6. Service Level Escalation Action - triggering all the same time when request comes off hold

    By Martyn Houghton,   
    • 0 replies
    • 527 views

  7. Business Process - trying to use decision node against incident summary/title

    By James Gallally,   
    • 6 replies
    • 960 views

  8. Snippet - shared/not shared

    By Alisha,
    • 2 replies
    • 5k views

  9. Assign to Request Creator

    By Alisha,
    • 1 reply
    • 719 views

  10. Viewing custom Incident details as end users

    By James Gallally,   
    • 5 replies
    • 896 views

  11. Constant issues with Hornbill connection

    By Andrew Tasker,
    • 13 replies
    • 1.5k views

  12. Select Site Progressive Capture

    By Graham1989,   
    • 4 replies
    • 1.6k views

  13. Email - Request On Hold

    By Martyn Houghton,   
    • 6 replies
    • 1.9k views

  14. Setting to change on-hold colours

    By Dan Munns,
    • 2 replies
    • 996 views

  15. Knowledge Centre

    By Adrian Simpkins,
    • 7 replies
    • 1.4k views

  16. Importing Assets State

    By Ann,
    • 5 replies
    • 1.1k views

  17. Email font issues

    By Martin.bowman,
    • 3 replies
    • 873 views

  18. Email template variable for feedbackbuttons

    By HHH,
    • 0 replies
    • 671 views

  19. KE00163927 - Service ID variable has no value when used in custom form conditional fields

    By Martyn Houghton,   
    • 6 replies
    • 1.1k views

  20. Site Members Variables not populating in BPM

    By Will J Douglas,
    • 6 replies
    • 1.1k views

  21. Select user using email address?

    By Guest Paul Alexander,
    • 2 replies
    • 683 views

  22. Recipients (To:) being stripped out when applying email to request?

    By Alberto M,   
    • 2 replies
    • 767 views

  23. Emails - Customer fields not populating

    By Kelvin,
    • 10 replies
    • 1.4k views

  24. Expiry period in seconds

    By Gareth Watkins,   
    • 4 replies
    • 1.9k views

  25. Updates to incident via email automatically set to Team and not Customer view

    By James Gallally,
    • 2 replies
    • 650 views
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