Recipients (To:) being stripped out when applying email to request?

[Alberto M]

Hi.

When applying an email to a request, the "To:" line of the email is being stripped out from the timeline update. To check the email recipients we need to open the source email.

Are you having this as well?

Regards,

A.

 

 

[Alberto M]

Just to add to this:

This, far from being critical, is annoying when you have several recipients on the email and you need to check to whom the email has been sent. In this situation, you need to open the email, when you could simply check it in the timeline.

 

[Steve Giller]

For the benefit of other customers reading this thread, this is intended behaviour.

We've marked this post as an Enhancement and it will be considered and prioritised based on Customer uptake in the usual way.