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lee mcdermott

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lee mcdermott last won the day on February 20 2018

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About lee mcdermott

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  1. @Deen thanks deen, just managed to do it - i had to log in as admin and set my permssions to add services role (i thought I had done that and it hadn't worked) but tried it again and seems ok now? thanks lee
  2. Hi, I seem to have lost access the service portfolio. What role or permissions are required to be able to access this? I tried adding the service manager role but it will not let me add this even as an admin account? thanks lee
  3. @James Ainsworth thanks james. What happens if I click install via the add more apps in admin console? Do I need to put a PO through or official request first or do I install and select how many agents I want then get charged after? Whats the process? lee
  4. Hi, We are considering trying the Live chat. However initially we want to use it as part of a project for the roll out of a new service. As such is it possible to enable Live Chat so that it is only available from the user portal for a individual service? So for example when logging into the portal and then selecting a particular service the live chat would then be available? My concern is if live chat became available for all services for all users they would start using it for normal BAU issues which we don't want initially. I assume we could just assign the correct role to those people involved in the project - would this mean only they could see the chat window when they log in? However if it was possible to make it visible by accessing certain services we could then slowly rollout it out to more people. any help or info would be most appreciated. thanks lee
  5. @Victor Yeah i had checked that and confirmed the username and password were still correct and the other details have not changed either. I have also tried getting the cmd line and using that to run - this still doesnt work and it just deletes the .exe file I've tried both the x86 and x64 version same result I have put the previous import utility back in place and used that and it tries to run but fails with the original error for authentication, but at lease the file doesn't get deleted? any thing else we can do, starting to get a few complaints as we have not managed to import any new users for over 2 weeks now so people cannot access Hornbill to log any calls.
  6. @Victor it was already setup and has been working for a while until about 2 weeks ago. I just downloaded the latest version and tried doing a manual run - i haven't changed anything in the admin tool setup? do i need too? information in the read me file looks like the same setup and process as before?
  7. @Victor I have just downloaded the latest version and tried that but when running it via cmd prompt (same process as before) it just deletes the file from the folder? Ive tried just running the .exe file but that does nothing? any help will be appreciated
  8. @Victor thanks victor I have done that and managed to get past the import is running issue. I am now back to the original issue of it not working It appears this started 2 weeks ago and get the error [ERROR] Bind Error: LDAP Result Code 49 "Invalid Credentials": 80090308: LdapErr : DSID-0C09042F, comment: AcceptSecurityContext error, data 52e, v2580 In the json file the username and password specified is still correct and works ( i have logged onto a pc with it to check) i have also tried another user account but get the same error. any ideas?
  9. The import utility has stopped working and I have tried running a manual import but keep getting the following message [ERROR] Unable to run import, a provious import is still running Is there anyway to check or stop the import. If i go to admin console and check here I can see one has started but can't see anyway to stop it
  10. @Steven Boardman thanks steve yeah just logged it via support. lee
  11. Hi, I am trying to setup a new single sign on using Microsoft Azure. I have followed the Azure instructions. However I am getting a Hornbill error when attempting to access hornbill. What is the best way to raise this to get someone to look at the error and maybe assist in getting this setup? Should I log it via the support https://www.hornbill.com/support thanks lee
  12. @Steven Boardman thanks. I had tried searching the wiki for it but couldn't find it. I had searched on notify and email update and Notify Customer via Email on Update. I have found it now thanks again lee
  13. Any idea where this new setting is as I cannot find it? I have looked in service manager - settings - which is where I'm sure it will be but I couldn't find it. Notify Customer via Email on Update A new Service Manager setting has been added which can be enabled to automatically send an email to a customer on any update to a request that has customer visibility. thanks lee
  14. @Victor thanks victor...i hadn't seen that ...Harry hadn't popped up on my log in lee
  15. @Steven Cotterell Ha..that simple...dooh.. I had clicked on the update available...and was going to update...but never clicked on the actual tile. cheers
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