Jump to content

lee mcdermott

Hornbill Users
  • Content count

    190
  • Joined

  • Last visited

Community Reputation

8 Neutral

About lee mcdermott

  • Rank
    Senior Member
  1. @Victor great yeah that's what i'm after
  2. @Victor hi victor - totally off this topic..how do I raise a request to use some of the support hours we have available. Do I need to raise a request with what help or work we are looking at getting done?
  3. @Victor please ignore the second last message..about not understanding what you meant...i seem to have send the same message as last week? while trying to add the last meassage that it had worked? anyway...it is working now so thats great thanks for the help lee
  4. @Victor I have tired that and it seems to work. I am going to setup it up fully now so hopefully should be ok. thanks for your help.
  5. @Victor@Victor thanks victor think understand what you mean. I have just checked though and I don't have the custom option? Do I need to do something for that to show?
  6. @Victor thanks victor think understand what you mean. I have just checked though and I don't have the custom option? Do I need to do something for that to show?
  7. @Steven Boardman great thanks steve
  8. @Victor Hi Victor, Yes I am only storing the answers in custom fields so I can populate emails. This is how we had it setup originally to populate emails so I have always used this method as I was not sure how else to do it? So if there is another way that should be fine as long as I can get the answer into an email.
  9. Hi, I have 2 custom forms on a progressive capture. So once logged I want to send 2 separate emails, each email will have details from each custom form. The first email will send details using h_custom_a, b etc from custom form A, the second email will send details from custom form B. I have found that the second custom form must contain the h_custom_? after the last one (h_custom_?) used on the first form. So in my example the first custom form uses 8 fields so h_custom_a through to h_custom_h. The second form however has 12 fields so has to start at h_custom_i. As the custom form fields only go to q I am unable to populate the 2nd email with all the fields from the 2nd custom form. Hopefully that all makes sense? I have tried adding the get request questions from the custom form as shown below then sending the email and then adding another get request questions for the 2nd form and sending that email. But this doesn't work, it does send both emails but still seems limited to coping with custom fields a-q only for the whole progressive capture rather than for each custom form. So my question is how can I populate the 2nd email with all the fields from the custom form in my progressive capture. thanks lee
  10. Hornbill major system errors

    Hi, I have logged this as a support call. Our hornbill instance is not working. We can still log into the system but beyond that everything seems to generate an error. One error being inconsistent database or you do not have permission to view or random flow code errors. Is anyone else experiencing any issues? thanks lee
  11. @David Hall Brilliant. Thanks David
  12. @Chris Temple Hi Chris, I don't think we even have this feature enabled that I am aware of. How do you switch this on do you know as it would be very useful? Is it a system setting in service manager or is it on by default? thanks lee
  13. Updating On-Hold Calls

    @James Ainsworth are there any updates or timescales on this one yet? thanks lee
  14. Disability settings in hornbill

    @Chaz @Daniel Dekel @Gerry thanks all i will await the next update and get him to test it out. thanks lee
  15. Disability settings in hornbill

    @Gerry @Daniel Dekel Hi, Yes it is the icons Gerry mentions. I'm not sure the exact software he uses but he has some software that reads the screen and list the information. So in this case the icons above are displayed as a vertical list but they all just say "Link" so he has to guess which link is related to which icon. He is managing and says everything else is fine for him. But yes his feed back is to have the ability to change the icons to actual text would work a lot better for him. thanks lee
×