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lee mcdermott

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lee mcdermott last won the day on February 20

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About lee mcdermott

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  1. lee mcdermott

    Service Level Target not set when running widget

    @Victor thats great thanks victor - I will give this ago.
  2. lee mcdermott

    Service Level Target not set when running widget

    @Victor thanks victor so for the 11 without a catalog item I suspect some analysts I believe dont always select the catalog item. I think they get to select service as below and select next without actually clicking the Service request or Incident. Is there anyway to force them to select it before they can select continue? For the 42 requests without owner - again is there any way to force them to assign it to an owner? I thought maybe to try locking the resolution until it has been assigned to a owner then unlocking? Do you think this would work or would there be a better way to do it? thanks lee
  3. lee mcdermott

    Service Level Target not set when running widget

    @Victor thanks Victor
  4. lee mcdermott

    Service Level Target not set when running widget

    @Victor Hi Victor, the 2 widgets it is happening on is Incidents - service level success for last month Service requests - service level success for last month cheers
  5. Hi, I have an issue when running a widget where a portion of the calls show as Service level target not set. I have had this issue before and it was because there was a service that was not assigned to the SLA. However all Services are assigned to the SLA now. Any idea why this would be happening or how to find out why? thanks lee
  6. lee mcdermott

    how to view all closed calls

    @Josh Bridgens thanks Josh that has worked. I was close I had actually tried it the other way around, I had specified Team IS NOT and added 1 team thinking it would show me results for all the other teams but it didn't seem to work, but adding the actual team did. thanks lee
  7. lee mcdermott

    how to view all closed calls

    Hi, I'm sure this has been asked and answered before. But I want to be able to view calls in other teams queues or maybe all calls closed in the last 30 days etc regardless of which team or service it was assigned to. All services are supported by all teams. But when creating a new view I can only ever see calls related to the team I am a member of. Is it possible to do this and if so how?
  8. lee mcdermott

    No Team update option anymore?

    @Victor ok thanks.
  9. lee mcdermott

    No Team update option anymore?

    @Victor hope this doesn't turn into another of those banging the head on table situations..!!
  10. lee mcdermott

    No Team update option anymore?

    clicking on it doesn't really do anything it just makes it go from the above to this?
  11. lee mcdermott

    No Team update option anymore?

    Hi, We have just noticed when updating a call there is no option anymore to select Team. The only selection available is "Customer". Is this a known Fault? or caused by any recent updates? It seems to be affecting all calls. thanks lee
  12. lee mcdermott

    On Hold\Resume no longer working?

    @Victor yes all seems ok again now??? back to the missing questions issue...
  13. lee mcdermott

    On Hold\Resume no longer working?

    @Victor yeah will let you know if it happens again very bizarre...no idea what has caused it though? cheers for the help
  14. lee mcdermott

    On Hold\Resume no longer working?

    @Victor so i have applied latest update. first i tried Microsoft edge and it is working went back to chrome and it has started working also. - so that may have been you reloading the cache or me applying the update? can you take the select time option off again and i will get people to try it again. a couple have already said it is working again so looking good.
  15. lee mcdermott

    On Hold\Resume no longer working?

    @Victor update... I have connected to my work laptop and tried it and it works on the same call we have been trying. I have closed Chrome down totally on my pc I am using at home and tried again and it still doesn't work. I then asked others to try 1 person it works - so I tried the same call and it doesnt work. another person says it is still not working for them either?
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