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Gareth Watkins

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About Gareth Watkins

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  1. Good morning I have a BPM that includes an authorisation node, set to allocate to an individual based on a variable from the prog cap, and have set an expiry on the authorisation. The lifespan settings I entered do not progress the call past this stage if the expiry time lapses and no expiry time is listed in the activity pane. This node is followed by a decision node that directs the call depending on approve, reject or expire. Further in the process I use the same setup but with an auto assign node allocating to users that have a specific role and this works fine, even displa
  2. Good morning In order to prepare for any changes I may need to carry out over the festive period, can you advise what date the old self service portal will be switched off? I need to ensure the employee portal I have created as a replacement is passed through our internal change and release process before we take a hiatus over the festive period, if the switch off will take place before the end of the year.
  3. Good afternoon I'm hoping someone can help me resolve an issue I am having with roles and rights. I would like to create a role that when associated with a user enables the editing and reassigning of tasks in calls by said user. This facility does exist if one has the superuser role but, for obvious reason, i wont be giving out that role to the larger community. I cannot seem to locate what application or system rights are required to carry out this function as part of a role. Giving the "Manage tasks" system right in a custom built role doesn't have the desired effect. I
  4. We’ve had issues today deploying new servers which then get registered in CMDB with a substate of ‘Active’. The error reports it cannot find a substate called ‘Active’. After checking CMDB it was noted that they could see that the first two sub states in Live are now listed as ‘1’ and ‘2’ The existing CIs in the CMDB still list servers as ‘Active’ but when you try to edit the substate it will give you options as show below. Can these be changed back and,if so, will this have any knock on effects for anything else in the most recent update?
  5. Can calls, cancelled in error, be set back to open status? I have accidentally cancelled a call and was hoping there may be a way to amend its status, kicking the workflow back in.
  6. Hi James If suspend and wait for asset was available it would definitely resolve my issue. It would prove useful in almost all my workflows.
  7. Is there any way to set an expiry period for a duration of 30 seconds? Im trying to find a workaround in a BPM whereby an analyst has a window of 30 seconds to add an asset to the call and putting decimals in the minute field doesn't seem to do the trick. Ideally I would like a function that suspends the flow until the analyst adds an asset, marking off a stage checkpoint in the process. At present there is no function I can find that will automatically continue a workflow after an asset has been added by the analyst and mark a stage checkpoint, in the same way as if you suspend a no
  8. Hi Steven Thank you for the detailed response. Would you believe that I tried this node yesterday (amongst many others) and evidently forgot to try the raw value. I'm pleased to report that the BPM works as it should. Thanks again
  9. Good afternoon. hope someone can help me. I have a Prog cap set up that can raise a service request on behalf of another user. In the prog cap I use the search co workers function in group picker to allow the person raising the request to input another name from our coworker list. I'm trying to change the customer name via the BPM, based on this group picker, but am prevented from doing so as I need the h_user_id variable as oppose to the group picker value (Which is the 'h-name' variable). Is there any way I can use the h_name variable to automatically change the customer in
  10. Will do. I have, as a workaround, created another domain that I can use for the purposes i need, and will raise a call shortly.
  11. Ok so I tried again and got no further. After publishing, when I exit design mode, the same issue and error message occurs. It will not let me create an HR page.
  12. I did yes. I'll try again today and see if anything has changed.
  13. Hi Steven I tried the above and it did allow me to create a page, however it didn't last long. Once I navigated to the IT domain and back to HR, all the widgets etc were gone and the issue above repeated. So close but so far!
  14. Help!! I am getting an error when trying to create a page using the HR domain. I keep getting the error message details below: - I have successfully added and designed IT pages so I know it isn't access related but something seems to have fallen over. /apps/com.hornbill.core/entities/Pages/fc_modules/pages_write.js(167): error X1001: Uncaught EspMethodCall::invoke: Operation[data::entityAddRecord] A database or query error occurred while inserting the primary record data into the database - in _insertPageRecord
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