Gareth Watkins

To add some more specificity I would like to know where I can find these options in the new documentation. The redirects are just sending m to the home page of the new doc feature and searching doesn't bring up what i need.

What APIs exist to allow adding or updating services in the service catalog? I've had a nose around the new documentation but cant see anything obvious.

+1 for this. Still seeing the problem and no amount of cache clearing is resolving.

Some with user access have been able to load and leave the design mode which briefly brings back content but basic users are unable to see content.

Some customer are reporting an issue when opening the employee portal today. Instead of seeing the content they get empty boxes with the following messages. Widget [corePageLinks] not available due to an error when plugging in Widget [homeCoreCatalogServices] not available due to an error when plugging in Widget [smRequestListWidget] not available due to an error when plugging in

+1 I would also find this useful as a new feature or at least some function to allow the adding of more than 1 basic user per node.

Myself and a few other users are experiencing an issue whereby the email thumbnail indicates new messages however, when we check the inbox, either nothing is present or less than the notified number. Different users are also seeing different numbers of new messages. I get a count of 12 but an empty inbox and others get a count of 3. We've cleared caches, checked alternate browsers (Edge and chrome) and marked all other messages in other folders as read but the notification persists. I've manually checked the linked mailbox in outlook to ensure the inbox is empty (it is) and have run out of things to try. Users monitoring the mailbox for call updates are spending unnecessary time checking an empty inbox due to this issue. Is there anything else we can do to clear this back down to the correct amounts?

Having raised this as an incident directly with Horbnill they have advised that they are trying to create a role that encompasses the right to reassign tasks. I don't think we were supposed to reassign tasks in the first place but there was a loophole in the admin roles that allowed it which is now closed. I guess a few more people than anticipated have come to rely on the function hence the potential new role / rights but I don't have much more information from them at present and no ETA.

@CraigP I ended up raising an incident with hornbill support. Currently ongoing to find and fix. If I get anything share worthy i'll post here.

Some of our analysts have discovered today that they can no longer reassign tasks on calls which were assigned other support teams or analysts. I understand from pervious queries that this ability depends on specific roles being applied to user profiles. We have not made any permission changes to affect this ability in our instance. Has something changed or become deprecated within the roles, and rights contained within, to limit this? The role options have been greyed out on the calls whereas a day or so ago it was possible.

Hi Steve Thanks for the clarification. I'll go back to the user and advise. Regards Gareth

Hi @Gareth Cantrell Thanks for the advice but this doesn't appear to have worked for us. The user still cant see the schema unless they have the admin role, which I need to restrict to essential users. I did also find 2 other out of the box roles that have the get database schema right and equally didn't provide access to the schema without also having the admin role assigned to the user, Reporting admin and advanced reporting admin. Does anyone have any ideas on how access to the schema can be granted without also adding a user to the admin role?

Good afternoon Hoping someone can clarify a role query I have. I have a user who needs to view the database schema and doesn't currently have the a role assigned to their profile to do so. The wiki indicated the superuser role is required to view the schema However the super user role in hornbill indicates it should not be applied to logged in users and only utilised in initial set up and recovery. Given the conflict of the 2 snips above can anyone advise if there is another out of the box role that provides access to the schema viewer (preferably not admin role as it grants too much access to other functions) or a right, or collection of rights, that I could use in a custom role to grant access? Thanks in advance.

HI both I'll try and run it again using a where statement with some parameters to limit the potential number of results and rule out a timeout. I'll come back if I still get errors.

Hi all I'm trying to create a list type widget in Service Manager and wondered if there was any limitation on querying more than 1 table using the custom SQL option. I cant seem to get any results when using even a basic query over 2 tables using a JOIN. I'd hoped that, as there is a single table query option, the custom would allow queries or multiple tables if written with the correct join statements. Can anyone help? A sample of my SQL is below. Not a die-hard SQL user but this query successfully returns results via database direct so I would expect it to do so in the custom widget SQL window. What I get instead is a generic error advising to check the log for details. I've scoured the logs but cant locate the error / information to try and rectify the problem. SELECT h_itsm_requests.h_pk_reference, h_sys_tasks.h_task_id FROM h_itsm_requests JOIN h_sys_tasks ON h_itsm_requests.h_social_object_ref = h_sys_tasks.h_obj_ref_urn Any ideas?