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Gareth Watkins

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About Gareth Watkins

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  1. Can calls, cancelled in error, be set back to open status? I have accidentally cancelled a call and was hoping there may be a way to amend its status, kicking the workflow back in.
  2. Hi James If suspend and wait for asset was available it would definitely resolve my issue. It would prove useful in almost all my workflows.
  3. Is there any way to set an expiry period for a duration of 30 seconds? Im trying to find a workaround in a BPM whereby an analyst has a window of 30 seconds to add an asset to the call and putting decimals in the minute field doesn't seem to do the trick. Ideally I would like a function that suspends the flow until the analyst adds an asset, marking off a stage checkpoint in the process. At present there is no function I can find that will automatically continue a workflow after an asset has been added by the analyst and mark a stage checkpoint, in the same way as if you suspend a no
  4. Hi Steven Thank you for the detailed response. Would you believe that I tried this node yesterday (amongst many others) and evidently forgot to try the raw value. I'm pleased to report that the BPM works as it should. Thanks again
  5. Good afternoon. hope someone can help me. I have a Prog cap set up that can raise a service request on behalf of another user. In the prog cap I use the search co workers function in group picker to allow the person raising the request to input another name from our coworker list. I'm trying to change the customer name via the BPM, based on this group picker, but am prevented from doing so as I need the h_user_id variable as oppose to the group picker value (Which is the 'h-name' variable). Is there any way I can use the h_name variable to automatically change the customer in
  6. Will do. I have, as a workaround, created another domain that I can use for the purposes i need, and will raise a call shortly.
  7. Ok so I tried again and got no further. After publishing, when I exit design mode, the same issue and error message occurs. It will not let me create an HR page.
  8. I did yes. I'll try again today and see if anything has changed.
  9. Hi Steven I tried the above and it did allow me to create a page, however it didn't last long. Once I navigated to the IT domain and back to HR, all the widgets etc were gone and the issue above repeated. So close but so far!
  10. Help!! I am getting an error when trying to create a page using the HR domain. I keep getting the error message details below: - I have successfully added and designed IT pages so I know it isn't access related but something seems to have fallen over. /apps/com.hornbill.core/entities/Pages/fc_modules/pages_write.js(167): error X1001: Uncaught EspMethodCall::invoke: Operation[data::entityAddRecord] A database or query error occurred while inserting the primary record data into the database - in _insertPageRecord
  11. I should iterate that this error is preventing us from being able to amend or create prog caps and BPMs at present, as we cannot save changes or progress
  12. We are having trouble in our hornbill instance this morning saving, validating and activating prog caps as well as saving changes to BPM's. Is this related to the issues listed on the status page at present?
  13. I have built a process to log an incident based on an email received from a monitoring system using routing rules and templates, but it isn’t working. I had successfully tested the process a few weeks back when using my own email address and forwarding messages onto hornbill. The workflow kicked in and call journey progressed. After trying to raise calls using the correct email address, and changing the routing rules etc, the calls raise, but are not in the correct workflow. I cannot identify the workflow they raise under, but it isn't the one I have set in the routing rules/template
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