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Found 12 results

  1. We have a question on a PCF that pulls data from a simple list and it is not displaying correctly, it seems to display display values in the PCF rather than the Value. It is set up as follows: But on the Active PCF it shows the Default Display name: This is the Simple list:
  2. Please see the image below we cannot upload any assets as the asset classes are missing.... help!
  3. Morning all, I have been advised that i have got to implement Self Service in Hornbill before i go on maternity leave (Which realistically give me 3 months! We have been spiraling around with Self Service for a while as we really don't have a clue how to present our services or what to do after that. Our main issues are; How to present services simply How many service we should provide on the portal to stop confusion What is the max amount of questions we should be asking to ensure users actually use it (But IT also get the right information) Do the tickets all go into the Service Desk bucket for sorting to the correct teams Do we set the lowest priority or leave it blank until the service desk sort them. There are probably a few more i haven't thought of yet/Have forgotten to ask, Could anyone give us some examples of their successful implementations and what they did and decided on? Many thanks Hayley.
  4. When clicking on Services in the Service Portfolio we are getting this error on all Services and cannot access any of the information. Is anyone else getting this issue???
  5. So I am having some issues with a PCF I have created a node (as below), this allows the user to select an asset of a specific type which works well however when the request is logged this asset is not linked to the request (see bottom image). Is there a way to link the asset to the request in this way?
  6. Good afternoon We have an issue with a widget on a report that is not adding the call details of a call that they have worked on (and added time) where they are not the owner of that call. The technician can see the time that they have added to the call is shown in their 'My timesheets' and the call itself shows their time too but the call details are not displayed in the widget. The widget component to gather the accumulated technician data is: select h_pk_reference as 'Call No', h_summary as 'Summary', h_datelastmodified as 'Last Modified', h_withinfix as 'Status' from h_itsm_requests where h_status IN ('status.open') AND h_ownerid = 'AVAUG' AND h_datelastmodified >= CURDATE() The report then uses the following: select h_minutes, h_update_time from h_timesheet_values where h_member='AVAUG' order by h_update_time Looks like the update field (h_update_time) on h_timesheet_values is not being updated. @Hornbill Support Team - Where are we going wrong please? See attached Regards, Andrew cc: @Geoff Soper @Ann-MarieHolloway SR00027821.docx
  7. Good afternoon We have an issue with a widget on a report that is not adding the call details of a call that they have worked on (and added time) where they are not the owner of that call. The technician can see the time that they have added to the call is shown in their 'My timesheets' and the call itself shows their time too but the call details are not displayed in the widget. The widget component to gather the accumulated technician data is: select h_pk_reference as 'Call No', h_summary as 'Summary', h_datelastmodified as 'Last Modified', h_withinfix as 'Status' from h_itsm_requests where h_status IN ('status.open') AND h_ownerid = 'AVAUG' AND h_datelastmodified >= CURDATE() The report then uses the following: select h_minutes, h_update_time from h_timesheet_values where h_member='AVAUG' order by h_update_time Looks like the update field (h_update_time) on h_timesheet_values is not being updated. @Hornbill Support Team - Where are we going wrong please? See attached Regards, Andrew cc: @Geoff Soper @Ann-MarieHolloway SR00027821.docx
  8. We have been kicked out of Service Manager and cannot log in please can someone help?!
  9. We have updated hornbill (build 1364) and found that our bpm's that have decisions are not working as the default and customer display have swapped around as they are now looking and the wrong value meaning that our bpm's are not functioning correctly and are breaking. Please, can this be looked at asap? e.g. customer display is Windows 10 (temporary) and the default value is Windows 10 the bpm decisions are taking the customer display rather than the previous default values.
  10. We would like to set up an auto rule where in the body of the email if there is a certain word, it will then apply the update to the job automatically. I have set up the rule (see below), but I'm not sure what expression to enter in the rule....
  11. Hello, We are currently having an issue with one of our forms. When a customer attempts to fill in the form to request a new starter they cannot select a date out of the calendar pop-up other than the date on which they are filling in the form. Every other date is greyed out and the cursor becomes a crossed out red circle. Please help!
  12. We went live yesterday with out hornbill system, and so far so good! however I need to set up some quick request templates. I have created them in service manager/ administration/ templates however I haven't really got a clue what I'm doing and they done seem to have done anything? - I cannot find any information on the wiki. I would appreciate any help Hayley
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