bug Unable to update existing FAQs

[Gareth Cantrell]

When trying to update an existing FAQ (in any service), we are getting an error about a missing "userLanguage" property:

When trying to select one of our existing languages from the drop down, no options are presented so we are unable to save any changes..

 

When adding a new FAQ, all the configured language options are given, however, once the FAQ has been initially saved, only the "default" language is displayed which means we cannot translate the FAQ into any of the other configured languages.

[LawesD]

+1 - same everything

[davidrb84]

ditto

[George Zippo]

Just adding that I noticed today this did not affect a new FAQ that I created, just ones that were created before some point in the past.

 

[Martyn Houghton]

Some of our users but not all were having the exact same issue with the Default Language field not being populated and unable to save changes to existing FAQ's.

[Nanette]

@Gareth Cantrell@LawesD @davidrb84 @George Zippo @Martyn Houghton Apologies for the late response. We have identified a defect with updating  existing FAQ;s, this is currently being investigated and will be addressed in a future release.

 

[George Zippo]

Hi @Nanette Thanks for this.

Although we have a workaround for editing articles I am not able to retire articles that are no longer relevant to our Services (I am reluctant to delete)

Do you have a better idea now on when this might be resolved?

[Nanette]

@George Zippo Good news, the fix for this will be available in the next Service Manager update, this is planned to be release in the next few weeks.