Gareth Cantrell Posted April 4 Share Posted April 4 When trying to update an existing FAQ (in any service), we are getting an error about a missing "userLanguage" property: When trying to select one of our existing languages from the drop down, no options are presented so we are unable to save any changes.. When adding a new FAQ, all the configured language options are given, however, once the FAQ has been initially saved, only the "default" language is displayed which means we cannot translate the FAQ into any of the other configured languages. Link to comment Share on other sites More sharing options...
LawesD Posted April 5 Share Posted April 5 +1 - same everything Link to comment Share on other sites More sharing options...
davidrb84 Posted April 5 Share Posted April 5 ditto Link to comment Share on other sites More sharing options...
George Zippo Posted April 8 Share Posted April 8 Just adding that I noticed today this did not affect a new FAQ that I created, just ones that were created before some point in the past. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted April 8 Share Posted April 8 Some of our users but not all were having the exact same issue with the Default Language field not being populated and unable to save changes to existing FAQ's. Link to comment Share on other sites More sharing options...
Nanette Posted April 15 Share Posted April 15 @Gareth Cantrell@LawesD @davidrb84 @George Zippo @Martyn Houghton Apologies for the late response. We have identified a defect with updating existing FAQ;s, this is currently being investigated and will be addressed in a future release. 1 1 Link to comment Share on other sites More sharing options...
George Zippo Posted April 26 Share Posted April 26 Hi @Nanette Thanks for this. Although we have a workaround for editing articles I am not able to retire articles that are no longer relevant to our Services (I am reluctant to delete) Do you have a better idea now on when this might be resolved? Link to comment Share on other sites More sharing options...
Nanette Posted April 26 Share Posted April 26 @George Zippo Good news, the fix for this will be available in the next Service Manager update, this is planned to be release in the next few weeks. Link to comment Share on other sites More sharing options...
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