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Showing results for tags 'response time'.
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@AlexTumber Users are reporting that the response time of time sheet manager to display the timesheet entries when changing date or entering new activities using the right hand panel is a lot slower to populate the existing entries. Does there need to be a re-index done to after installing the update? Cheers Martyn
Hi guys, I don't know if ti is a known issue or if you are aware of this but I am having troubles with my reporting regarding SLAs and performances. Indeed, the fields h_responsetime and h_fixtime in the requests table do not seem to match what I can see on screen. For example, here is my request: And what I have in the database for that same request: As you can see, none of the values match what is on screen... One common denominator in pretty all of the similar cases is that the priority and the SLA was changed at some point during the life of the requests. Any idea on: Is it an issue? Are you aware of it? Where does the screen gets its data from? Which table should I query to get the correct data for my report? Thanks in advance for your help.