Adrian Simpkins Posted September 8, 2020 Share Posted September 8, 2020 hi All just wanted to see if there is anyway to use Knowledge Centre internally for our Service Desk? Our idea was to load guides and FAQs for the Service desk to search against when a customer calls as at the moment they have some spreadsheets with contact numbers, key data, who deals with what etc and I wanted to explore any possibilities to load this to the System for the Analysts Many thanks! Link to comment Share on other sites More sharing options...
James Ainsworth Posted September 8, 2020 Share Posted September 8, 2020 Hi Adrian, We do have a change in our backlog to provide this type of functionality. I'll add you to the change and update this post with any progress. Regards, James 2 Link to comment Share on other sites More sharing options...
HGrigsby Posted September 9, 2020 Share Posted September 9, 2020 Can you add me too please? thanks Helen Link to comment Share on other sites More sharing options...
HHH Posted September 9, 2020 Share Posted September 9, 2020 Interesting, please add us as well Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted September 9, 2020 Author Share Posted September 9, 2020 Hi James Brilliant news - thank you. Is there any mooted date for delivery of this at all please just so I can placlate the teams many thanks Link to comment Share on other sites More sharing options...
StephC Posted September 29, 2020 Share Posted September 29, 2020 Would be really interested to know when this functionality is available too! 3 Link to comment Share on other sites More sharing options...
7oaks Posted October 9, 2020 Share Posted October 9, 2020 Oh definately add me too please. File Explorer just doesn't hack it. lol! Link to comment Share on other sites More sharing options...
James Ainsworth Posted October 9, 2020 Share Posted October 9, 2020 Thanks everyone for your continued interest. I am looking at some more functionality around knowledge. I'll make sure that you are connected to the changes and I'll update here as we progress. Regards, James 1 Link to comment Share on other sites More sharing options...
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