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Service Manager - Logging Request - Service List


JoanneG
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Hi @JoanneG

The items beneath "Account Management" in your screenshot are known as the Catalog Items - and these can be reordered manually when configuring a a Service. 
It may be the case that someone has changed the order (even accidently) when looking at the service.
It's quite simple to fix this though - as you can see from the screenshot below, to change the order, you need to navigate to the Service Portfolio, open the Service, and click on the relevant request type - and you can simply drag-and-drop the items into the position they should be displayed.

 

image.png

 

Hope this helps, let me know if it's still an issue after they have been placed in the right order in the Service Portfolio,

Kind Regards

Bob

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