Service Manager - Logging Request - Service List

[JoanneG]

Good Afternoon

Just a small query in recent weeks within Service Manager when logging a request, the service list is not showing in alphabetical order, just wondering if there is a setting to force this?

[James Ainsworth]

Hi Joanne,

Thanks for your post.  Could you let us know if this is in the Agent's view or from a Customer's view in one or the portals, or possibly both?

[James Ainsworth]

I have had a look at the Service Progressive Capture form from an agent's perspective and for me, it is showing in alphabetical order.

[JoanneG]

Sorry it is within the service list heading, as per attached image..  it just seems to be this list which isn't showing in order

[Bob Dickinson]

Hi @JoanneG

The items beneath "Account Management" in your screenshot are known as the Catalog Items - and these can be reordered manually when configuring a a Service. 
It may be the case that someone has changed the order (even accidently) when looking at the service.
It's quite simple to fix this though - as you can see from the screenshot below, to change the order, you need to navigate to the Service Portfolio, open the Service, and click on the relevant request type - and you can simply drag-and-drop the items into the position they should be displayed.

 

 

Hope this helps, let me know if it's still an issue after they have been placed in the right order in the Service Portfolio,

Kind Regards

Bob

[JoanneG]

Fabulous, i am still getting used to the Hornbill terminology, i will give that a go thank you very much