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Posted

HI,  

I've set up a a new BPM which queries the site info,  and assigns engineer based on the site EngineerID.   This doesn't seem to be working however.

image.thumb.png.2b126de0df7258324eeef07ea3249ab4.png

 

image.png.7eca9a5a31f9a4e9e5671c77df1a4268.png

image.thumb.png.5bff56701a1571f3c82f9a67ae318afc.png

 

Update Text:   

Site is: &[global["flowcoderefs"]["resultRef"]["siteName"]]
Site Engineer is:  &[global["flowcoderefs"]["resultRef"]["engineerId"]]
Manager is:  &[global["flowcoderefs"]["resultRef"]["siteManagerId"]]
 

I checked the Site Members table and you can see the site and roles are populated (redacted usernames)

image.thumb.png.98bc96b4daf9689f5d1ea43430553baf.png

 

But the output is the below:

 

image.thumb.png.0148329234a7fb6bff78806cb42e0e4c.png

 

Regards,

Will.

 

  • 4 months later...
Posted

@ArmandoDM
 

I've revisited this after a few months

It looks like the variable is populating as I'm getting the timeline update now

image.png.c47f77a6907ba73a681146fb3b8f5dc1.png

however, the next node uses the variable to assign the request to an owner.

image.thumb.png.e66f74eafdb704ff787c5cff824850c5.png

Owner - Manual -  &[global["flowcoderefs"]["resultRef"]["engineerId"]]

 

 

But the assignment is not working, nor is there anytime in the timeline relating to this node.

 

 

image.png.e6f1d9d7cc02394c8d66cd42471c8cf4.png

Posted

@Will J Douglas is "wazaman" a valid user in your instance (user ID)? Is this user part of any teams, if yes, is there at least one of these teams supporting the service you used on the request? If he is part of multiple teams, is there any of these teams which is NOT supporting the service?

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