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Alberto M

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Alberto M last won the day on June 1 2020

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  1. @Victor, are there any news about this? We need this fixed as soon as possible. Thanks
  2. @Nanette, do you have an idea when this will be solved and applied to the application? We are having our star ratings wrong in a lot of requests because the users are clicking in the little squares - not the stars - and they don't have an idea about what star rating they are providing. We need this solved as soon as possible.
  3. @James Ainsworth, is this something to be implemented?
  4. Hi all. I work in IT for too much long. Yes, too much really (punch cards still existed "live" when I began). I remember the first times MS Windows released patches or new Windows versions, I was enthusiastic and applied those patches or updated my OS right the way. Then, after applying those patches or installing a new OS for a few times, I've learned that it would be better to wait until all the bugs were solved and decided to install all the stuff after all the issues were solved after being handled by other people. In Hornbill it happened the same while we could apply the patches and updates when we wanted to do so. I always waited some days before applying a new patch or release. Now, all the patches and updates are mandatory, automatic and unattended and you know what? I came back to those times when I installed a new MS Windows patch or version right the way. Just to say that, whenever I receive an email from Hornbill notifying me that a new patch has been applied, my immediate thought is: now what? Which new issues will appear with this new release? Please, Hornbill: make more testing in new releases and patches before making them live. Create a beta testing environment for your main customers to test the new releases and patches before applying them live. Your customer base will thank you. Alberto
  5. Hi. I need some help. In my workflows, at some point I'm moving a board card (request card) from one lane to another but sometimes that card that was supposed to exist doesn't exist anymore in the board. If the card doesn't exist, I'm getting an error in the workflow. I believe I can add a decision in this workflow after the "Get Card ID (Board1)" node to test if the card exist, right? Or even get the card ID before the decision and check if the card ID exists in the "Yes" condition? If so, if the card doesn't exist, should I test if the Card ID value is 0? If is NULL? Thanks and regards, Alberto
  6. Thanks! I'll give it a try and if I find any issues... I'll be back.
  7. Thanks for the quick response, @James Ainsworth. I tried to find my discussion about the issues I had when I tried to set more than one suspend timer - I think it was with your colleague @Victor - when we concluded that the first suspend timer after triggered was resetting the second suspend timer making it useless (even for different wait events), but I couldn't find this discussion. is this something you can double check? Thanks
  8. Hi all. I remember some months ago I tried to have more than one suspend node with a timer in a BP stage and it was not working as expected due to some limitation in the BP design. Apparently I could have only one suspend timer in a stage, but I'm not sure. In my BP I have already on suspend timer in node (1) and I wanted to add a timer to the node (2) so the request is closed after three days if nobody closes it. Do you know if this is working as expected? Thanks and regards, Alberto
  9. Hi. Is anyone else experiencing this error when you try to export a request list? Since early in the morning today we cannot export request lists into Excel. Regards, Alberto
  10. @Keith Stevenson, I've already applied the right and emails are going through now. Please let me know when the patch is applied, so I can rever the role change back.
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