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Frank Reay last won the day on January 18
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@AlexTumber excellent news and thanks for the update. These updates look really interesting.
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Hi @James Ainsworth, That works for me so many thanks. I don't believe this functionality was in place when I posted this item back in January 2020 and I wasn't aware that this had been enabled - it was the setting that I needed to change. As you say this works for users without a Collaboration Licence.
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Agents can see Archived Contacts but NOT Co-Workers
Frank Reay replied to Frank Reay's topic in Collaboration
@Daniel Dekel Thanks Daniel - that works well for us. -
Frank Reay started following Bulk Delete Assets Option?, Service Manager - Request-Assets Enhancement, Home \ System \Organisational Data\Users and 7 others
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@Gerrycould I also have sight of the pricing matrix. Frank
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+1 Good idea as will make searching in a long list easier and ensure the correct asset is being linked.
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As an Admin I can see archived Contacts and Co-workers. However our Agents can only see archived Contacts (not archived Co-Workers - which on the face of it seems to be the wrong way round). So this must be a permissions thing. Can I add this missing permission to one of our Agent's roles? It is not unusual for a user to be automatically archived before an Agent has had a chance to review the user's assets. Currently once the user is archived the Agent loses visibility of the assets.
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I know that Asset Management is part of Service Manager but could we have a separate Forum? It does tend to get swamped by Service Manager discussions.
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Asset Management - Edit Dropdown Fields
Frank Reay replied to Chris Bardell's topic in Service Manager
You can't change the number of drop downs but you can relabel them via Translations in Service Manager Admin. I have done that quite successfully but you need to do the translations in a few places. -
Asset Management Audit Trail - Updates via API
Frank Reay replied to Frank Reay's topic in Service Manager
@VictorCan I confirm something please. As mentioned above we are looking at using the Database Asset Import tool (as per the link provided earlier). You seem to refer to this as using the Data Service APIs. You say that the Asset entity APIs are different and would trigger an audit record. So is there anything in the wiki (or elsewhere) about these 'Asset entity API's. I ask because when I look at the Database Asset Import the heading would infer that it is using the Asset Entity APIs. -
Asset Management List View does not sort correctly by Asset Type
Frank Reay replied to Frank Reay's topic in Service Manager
This is now in place - many thanks.