Frank Reay

Met is correct. I did try (.){0,255}$ and it does not work. I can enter over 255 characters and it is not rejected. I really really don't like Regex!

Many thanks @Met. This is similar and achieved the same goal ^(.|\s){0,255}$ Inside the () (standard brackets) means . (anything except a line break) | (OR) \s (whitespace character which includes space, tab, carriage return) ie basically anything! Which I think is the same as [\s\S] in square brackets I really don't like Regex!!!!

In some of our Contract fields we have a Regex like this: ^(.|){0,255}$ This is meant to limit the number of characters to 255. If it fails (ie more than 255 characters) then we output an error message. That is all good. BUT some of our users have found that if they enter 1 character, then return and then enter another character - they get the error message. see below I don't understand this or how I stop it. Can anyone help please?

Yes that is sort of what you put in the Command Line but at the front you need put in the location of the file (so something like c:\....). Also you need to point to the json file in the Command Prompt - not the csv (the json file then points to the csv) I have to use the Task Scheduler as my Security Team have taken away access for the Command Prompt to do these things. But the Task Scheduler is a work around (just don't tell anyone!).

I have exactly the same requirement! I don't believe you can use the Licence Expiry field. This is why I raised an enhancement for Scheduled Requests (see below) which has now been rolled out. That is great but in its current state it would be too difficult to manage for my purposes (see below again). In any event it is not currently linked to Asset Management which would be even more fantastic as it would enable some really useful automation.

This has been asked before and rejected. Gerry feels it is giving too much functionality to a Connection - if you want this then make them an Agent!

You are correct. You need the download in CSV which I get from running a report. Take care if you have leading zeroes etc when manipulating CSV's. The template file is actually for Uploading new assets - it is just offering you to download it! I use this file to ensure I have the correct column names for my upload file which I do via the Import Utility.

Many thanks for the delivery of this functionality which is very useful. We have taken an initial look and have these observations: As previously mentioned a calendar view is definitely required. A Filter and ability to Sort on the list is also required. Our list will rapidly become unmanageable. An example 'use case' is if we load in SR's for say 50 future SSL Certificate Expiry Dates (less 2 months to allow time to renew off the back of the raised SR). We have expiry dates spread throughout the year. The process will work but management of the list will not be possible. When an entry has been completed I don't think we have a link to the created Request. Clearly needed for audit and management reasons. I guess this is more tricky but can we have a bulk upload of the entries - example is if we want to enter say 50 SSL Certificate renewal entries. Not something I want to do manually!

Earlier this year the new Role was added called 'All Request Access'. This is causing us some confusion for 2 reasons... 1. This is the description of the new role below... It looks like this contradicts itself. It says: 'it grants underlying access to all requests, not just those inside an individual user's service subscription model.' but then says: 'with this role a user will not see requests outside of their service subscription model' (it feels like the word 'not' in the second sentence should be removed?) 2. We have senior managers who have Agent Licences and want to be able to see any Request in the system (but not be assigned a Request). Previously we gave these people the usual Roles plus Service Desk Admin (but not added to any Resolving Team). This worked well but it no longer seems to work. The Service Desk Admin role description includes this statement: ' Please be aware that assigning this role gives the user the ability to see the details and perform actions on any request on your instance, regardless of their team visibility. This is effectively a Request "Super User" role.' Am I right in thinking that this has actually been removed from Service Desk Admin and is now in 'All Request Access'? I have tested this on a Senior Manager and swapped 'Service Desk Admin' for 'All Request Access'. That seems to have fixed our problem but I am uncertain of this as the wording in the Role Descriptions is so confusing!

When viewing an asset there is this at the bottom of the page: By default it is switched Off. Is there a Setting to change the default to On? Typically for us the Request will be closed and as such it is not possible to see if there are any linked requests without moving this slider. Personally I am not bothered about seeing Cancelled requests due to their very nature but for some reason they are combined in this situation with Closed.

I did it myself using the wiki and of course Google! If you can just use the Report 'Entity' option then that is easier but for the query above you need to Join tables so have to use SQL Schema Designer (and probably also Database Direct under Platform Configuration) But it needs some time and effort. You will need some SQL Coding knowledge so it depends how technically minded you are (or if you have someone who can help).

Ah yes - very clever and I like it. Now configured!

In Contracts there is an HB (ie NOT custom) field called Sub Status. This is a dropdown field but there are no options available to choose (see bottom right). I presume it should be linked to the Simple List called Supplier Contract Sub Status. I have tried to add another option to that but still get blank:

In Suppliers and then on Contact button. I see this The Design button only applies to the sections below it (NOT the Contact Form above it). If I click on More... then I get to this larger Form but still no Design button

I think this is similar to my previous issue with the Contracts screen. I don't seem to be able to update the Contacts form. I reckon I should be able to because when I download the Template for Import Supplier Contacts it shows 5 possible Custom fields. I need these as I want to add a couple of Dropdown fields to the form.