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Andrew Tasker

Hornbill Users
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About Andrew Tasker

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  1. A number of new default templates have been added in Service Manager we have noticed, however is there a way in which we are able to turn any of these off so any ones relevant to ourselves are not visible for selection? I can find the option to delete any which we have created, however can't find any way of removing the default ones. Thanks
  2. We are unable to access Hornbill at all this afternoon and receiving the below message. Can anyone please assist?
  3. We are experiencing an issue where we are unable to access any mailboxes within our Hornbill platform and are receiving the below message. Can someone please assist? Our emails are working fine on Outlook, but unable to do anything with them within Hornbill.
  4. We seem to be having a problem where all emails to one specific address are showing as a delivery failure and aren't being delivered. All other emails to other addresses able to be delivered, it is just one address. Does anyone have any suggestions?
  5. Hi Victor, What is the instance ID? This issue is still ongoing and is not with our local internet connection. We are receiving the error code -1 when our searches time out. Thanks Andrew
  6. Hi Keith, Are you able to confirm where I would be able to locate the Ping Check? Thanks Andrew
  7. @Deen It doesn't appear to be anything on our network as we have been able to use all other applications at these times with no issues, it is only Hornbill which has been affected.
  8. Good afternoon, We have been experiencing issues for the past couple of days where our connection to the system is being interrupted or slow to react with searches taking several minutes to load. It appears to be starting around midday and continuing into the afternoon. Can anyone please advise if there are any known issues with this recently? Thanks Andrew
  9. I'm trying to create a report in the Service Manager which would display the amount of emails sent from our linked email account to a particular address over a set period of time, however the information doesn't appear to show on the report as per the below. The date received is filtered to today's date yet it is still displaying items outwith this. Is anyone able to advise?
  10. Hi Steve, Thanks for the response, however our date/time format is set up correctly as far as I can see. The issue has only just developed over the past couple of days as previous to this it was displaying the correct times. As far as I can tell nothing has changed on our end which would affect this. Thanks Andrew
  11. Good morning, We appear to be having an issue where the h_fixby date and time within email templates which we send out is displaying as an hour earlier than it should do. The timer for the SLA remains correct, it is just when being displayed on emails it is incorrect. Can anyone assist? Thanks Andrew
  12. Hi, We are experiencing an issue where we are unable to access requests within our Service Manager and are receiving the below error. Can anyone please assist? Thanks Andrew
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