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Service Manager

Discussions relating to the use/configuration of Service Manager

Subforums

  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,524 topics in this forum

  1. Service manager roles and rights

    By Gareth Watkins,   
    • 1 reply
    • 759 views

  2. Auto escalation SLA - Response SLA breach triggered on request which was already Resolved?

    By Adrian Simpkins,
    • 8 replies
    • 1.2k views

  3. Additional details in My Raised tickets

    By James Gallally,   
    • 5 replies
    • 864 views

  4. Please read this if you are unable to login to Hornbill when using Single Sign On

    By Victor,
    • 10 replies
    • 3.3k views

  5. Notifying analysts after a ticket is marked as 'Resolved'

    By Mark Latham,
    • 0 replies
    • 558 views

  6. Request look has changed - not displaying correctly

    By nasimg,
    • 3 replies
    • 696 views

  7. Bulk inform customers at major outages

    By m.vandun,
    • 13 replies
    • 2.2k views

  8. Tags feature in Assets

    By Giuseppe Iannacone,
    • 9 replies
    • 1.2k views

  9. Reporting on Progressive Captures?

    By Hannah Stella,
    • 2 replies
    • 726 views

  10. Home System / Organisational Data / Users

    By Guest,
    • 10 replies
    • 1.4k views

  11. Self service portal - users pasting formatted text

    By Anthony Albon,
    • 3 replies
    • 757 views

  12. Auto Tasks - Generation of Tasks

    By Jeremy,   
    • 4 replies
    • 1k views

  13. Date received, inbox emails ? Is this information logged.

    By Mark (ESC),
    • 4 replies
    • 764 views

  14. User log in errors

    By derekgreen,
    • 7 replies
    • 1.4k views

  15. Workflow/BP errors on Notify Customer Email nodes and general Email issues [RESOLVED]

    By Steve Giller,
    • 3 replies
    • 1.1k views

  16. Failure to connect to Email server?

    By Josh Bridgens,
    • 5 replies
    • 866 views

  17. Unable to access mailbox

    By Andrew Tasker,
    • 1 reply
    • 4k views

  18. All Tickets - BPM Failures

    By Jack_Podmore,
    • 2 replies
    • 845 views

  19. Error when trying to send Closure email at end of BPM's

    By Adrian Simpkins,
    • 2 replies
    • 684 views

  20. Bulk amendment to Asset data

    By JAquino,
    • 2 replies
    • 818 views

  21. BPM Fails when logged via "Email" but works when "Restarted"

    By JamieMews,   
    • 9 replies
    • 1.4k views

  22. Email notifying customer not working

    By Haroon,
    • 2 replies
    • 771 views

  23. Customer notification - last update

    By Kelvin,
    • 2 replies
    • 768 views

  24. Request list not updating

    By Jamie Talbot,
    • 3 replies
    • 759 views

  25. Reporting on activities

    By Guest Paul Alexander,
    • 7 replies
    • 1.9k views
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