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Hornbill Staff
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Nanette last won the day on October 20 2016

Nanette had the most liked content!

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About Nanette

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  1. @m.vandun We've identified the issue & have fixed it. The fix is available in a new update: Please take the update to resolve the issue, Many thanks Nanette.
  2. @Kelvin As you have a support contract, please can you raise a request via the web-form & we Support will assist? Here's the link for the webform: https://www.hornbill.com/support
  3. @Prem Prakash gautam Please can you PM an API key and we can look into this for you? Please find below a link to our guide on creating an API key: https://wiki.hornbill.com/index.php/API_keys
  4. @Logan Graham Thank you for the post, we are aware of the issues & are currently investigating this. This is not affecting the requests in any way other than presenting the message. There will be an update automatically applied to remove the message. Many thanks, Nanette
  5. @Nick Brailsford please can you confirm if you are trying to access to Supportworks or Hornbill application? many thanks, Nanette.
  6. @Dan Munns that has made me chuckle. Support request has been received.
  7. We are currently investigating this, we will provide an update as soon as possible. Please bear with us.
  8. All issues with the webform have now been resolved. Apologies for any inconveniences this may have caused.
  9. Hi @P. Nordqvist This will be fixed in the next build release, this is planned for next week. Kind regards, Nanette.
  10. @Kelvin Apologies for the delay, we are looking into this for you & will provide a response shortly. Kind regards, Nanette.
  11. @lee mcdermott this needs to be investigated under a Support request, I'll raise this on your behalf. For anyone interested, I will come back to this post with a summary of the outcome. Many thanks, Nanette.
  12. Hi @Izu As per instructions on the wiki: https://wiki.hornbill.com/index.php/Hornbill_Clean_Utility RequestServices : An array containing Service ID Integers to filter the requests for deletion against. An empty array will remove the Service filter, meaning requests with any or no service associated will be deleted The values to associate arrays are service ID's. The specific parameters to use in each config file depends on the service ID's you have in your instance. You can find these ID's in h_itsm_services table. Hope this helps. Nanette.
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