Email font issues

[Martin.bowman]

Hi
When using the Email action from within an incident and typing in the comments field, if you use the Bullets or Numbering the font changes and is then retained for the remainder of the email. Is there  a setting to control this or is this a 'bug'
Thanks

[Victor]

@Martin.bowman - I won't say is a bug until we can have a look at the source template used on email action. Basically if your template has all the HTML enclosed in paragraph tags (<p>...</p>) then you should not have any issue with font size inconsistency. Unfortunately it is possible that when using other 3rd party external editors to create the template, the paragraph tags won't be added in the source. 

[Martin.bowman]

Thanks @Victor The template used in this example is 'RequestMessage'. It's only when the number or bullet icon is selected that the font specified in the template is ignored.

 

The template source is below, I have removed footer info to make it easier

<basefont color="black" face="tahoma" size="11" />
<p style="margin: 0cm 0cm 0pt;"><span style="FONT-SIZE: 11pt; FONT-FAMILY: Tahoma, Arial; FONT-WEIGHT: normal; COLOR: black">Hi {{Customer Contact.H_firstname|empty}} {{Customer Coworker.H_first_name|empty}}<br />
<br />
<br />
<br />
Kind Regards<br />
&nbsp;</span></p>

Thanks

Mrartin

[Victor]

@Martin.bowman how about if you use this template?

<p><span style="font-size:11pt; font-family:Tahoma, Arial">Hi {{Customer Contact.H_firstname|empty}} {{Customer Coworker.H_first_name|empty}}<br />
<br />
<br />
<br />
Kind Regards</span></p>

And insert the bulleted items somewhere on one of those <br />