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Will J Douglas

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Will J Douglas last won the day on July 7 2019

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About Will J Douglas

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  1. Hi, I'm seeing an Inactive Admin user logon on our instance but no-one is logged on from our side using this account. Is this related to system updates or something else? How do I confirm the IP address that this connection is coming from? Regards, Will.
  2. Hi @TrevorHarris I tested and confirmed that yes, I was filtering instead of searching by Tab. I then logged in as an end user (basic) and the the UI is confusing. I can't see an option to Search by Tag. I can either view the Tag Cloud or view My Documents. The "Search Box" is the Filter box. Right below the Filter box the Tags are listed. If I click GDPR it filters me 10 documents. If I type GDPR, it is filtering by Title / Desc and not by Tag so I only see 9 documents. I would expect the same response here whether I click the Tag or type it
  3. @James Ainsworth Hi James, I've run the New rew-index. It completed but didn't fix the issue., I tried an All re-index. It failed with a SQL error Regards, Will.
  4. @James Ainsworth When I got into Tag Management I see the tag and it has the correct number of documents. The document is published to Information Security and Data Protection Library. When I click on the Tag in Tag Manager is shows the document When I search by tag, it only returns 9 documents. - it is the Data Breach Process document that is missing. @TrevorHarris I'm the owner of the document and can see all other documents posted into the library Below you can see that I'[m the owner and where the Tag i
  5. Hi, I'm having issues with a document not appearing when I search by tag. The search returns 9 documents with the tag but not the 10th. I've deleted and added the tag again as well as deleting and re-uploading the document but it still wont appear in search. The document does appear when I search for other tags on the document. Is there a limit on how many documents a tag search returns? Any other issues that might be causing the problem? Regards,. Will.
  6. Hi @James Ainsworth Update was applied but its still not quite right. Now neither customer or analyst updates are colour-coded despite the settings of Red for co-worker. System updates are correctly colour coded as Green in my instance. Regards, Will.
  7. Hi @James Ainsworth I've tested the colour coding this morning and the webapp.view.ITSM.serviceDesk.requests.list.lastUpdateByColor.coworker colour also seems to apply to our end users who are set up as basic users in our system. This doesn't let me use the colour to distinguish between analysts and end users. Also is this any reason why its just limited to Red, Amber and Green? Regards, Will.
  8. Hi, I've been having a play around with the MS Teams AutoTask integration and had a quick query. Is there a way to pass a @mention through the API. I tried a post with@owner name (which matches the users display name in Teams) but it didn't flag it correctly in teams as a mention. Does anyway have this working? Regards, Will.
  9. @James Ainsworth We're looking to upload additional SVG icons that we have designed to complement the existing set. I'm trying to retire selecting text base Profile codes in favour of larger numbers of icon based catalog items to speed up request logging for our hotel teams. Since we are using the platform for Hotel Property Maintenance and well as IT not everything we need is covered at the moment ( I know its minor and mainly cosmetic only but its nice to have everything 100%)
  10. @ArmandoDM Confirmed this is now fixed in the latest build. Thanks.
  11. @chrisnutt There is a Hornbill Service Portfolio Report which has this info.. It lists the service, catalog item, service status, request type and configured BPM and Prog Cap. I've used it a few times to make sure I changed over all catalog items to a new BPM Regards, Will.
  12. Hi, Are there any plans to allow custom icons for Service Manager? Whilst the last update you made to the icon library covered over 90% of my requirements, there are still a few where I could do with creating custom icons. Regards, Will.
  13. HI, I've set up a a new BPM which queries the site info, and assigns engineer based on the site EngineerID. This doesn't seem to be working however. Update Text: Site is: &[global["flowcoderefs"]["resultRef"]["siteName"]] Site Engineer is: &[global["flowcoderefs"]["resultRef"]["engineerId"]] Manager is: &[global["flowcoderefs"]["resultRef"]["siteManagerId"]] I checked the Site Members table and you can see the site and roles are populated (redacted usernames) But the output is the below:
  14. Hi, It would be useful to have a visual indicator on the request list of linked requests, maybe a ""link"" icon next to the reference which indicates that the request has linked requests. This would enable us to quickly locate linked requests in the queues. Regards, Will.
  15. Hi, I was thinking it would be great if you could implement an enhanced colour based flagging system for requests in the request list or maybe use colour based flagging for different sub-status or when a manager / team leader has updated a ticket. Currently we have a selected colour (cyan in my case) which highlights requests that have been updated by someone other than the owner and we have a change in text style (italic in my case) for on hold requests. I think there is a great opportunity to expand this: Examples would be, allowing a team leader or manager to:
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