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Constant issues with Hornbill connection


Andrew Tasker
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Good afternoon,

We have been experiencing issues for the past couple of days where our connection to the system is being interrupted or slow to react with searches taking several minutes to load.  It appears to be starting around midday and continuing into the afternoon.  Can anyone please advise if there are any known issues with this recently?

Thanks

Andrew

 

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@Andrew Tasker I have checked with our infrastructure team and their doesn't seem to be any problems with your instance around that time (or any time).  It could be network related, it would be worth trying to access Hornbill from a different network at that time to see if the problem persists.

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@Dean we've also been having the same problem, particularly this morning (8.30 ish)

We're a home working team, so it's 10 or so Service Deskers working over several counties on different ISPs.

As a frame of reference, loading "my requests" has taken 45 seconds, usually it would take 5-10.

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David,

We saw no issues yesterday and the above effected instance was under no load. The issues on your instance this monring appears to be caused by an account on your instance (SD AUTO BOT). The two issues are unrelated. 

Kind Regards

 

Keith Stevenson

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Andrew,

As Mentioned above, we saw no issues yesterday that would have impacted your instance. Inorder to identify any issues we would require a copy of the Ping Check (available when you raise a call from within our portal) to see where the problem resides. 

Kind Regards

 

Keith Stevenson

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