Jump to content


Hornbill Users
  • Content Count

  • Joined

  • Last visited

  • Days Won


Martin.bowman last won the day on February 8 2019

Martin.bowman had the most liked content!

Community Reputation

7 Neutral

1 Follower

About Martin.bowman

Profile Information

  • Gender

Contact Methods

  • Website URL

Recent Profile Visitors

1,045 profile views
  1. Hi, Is there a known issue with global searching? I have tried the profiles below with no results found. Thanks
  2. Thanks @Victor The template used in this example is 'RequestMessage'. It's only when the number or bullet icon is selected that the font specified in the template is ignored. The template source is below, I have removed footer info to make it easier <basefont color="black" face="tahoma" size="11" /> <p style="margin: 0cm 0cm 0pt;"><span style="FONT-SIZE: 11pt; FONT-FAMILY: Tahoma, Arial; FONT-WEIGHT: normal; COLOR: black">Hi {{Customer Contact.H_firstname|empty}} {{Customer Coworker.H_first_name|empty}}<br /> <br /> <br /> <br />
  3. Hi When using the Email action from within an incident and typing in the comments field, if you use the Bullets or Numbering the font changes and is then retained for the remainder of the email. Is there a setting to control this or is this a 'bug' Thanks
  4. Afternoon Would it be possible to have a mechanism to increase the display font of the outgoing email box as it is very small. You can zoom into the whole page which allows the browser zoom option to be used, however it would be good to have the option within the timeline to zoom a single field (Could also apply to the Update field). The font size in the window is set to default. When viewing the source this is set to 10pt, even though within the email template the font is set to 12pt. Ideally we would like the option of a 'Zoom Field' button that would increase the viewed size whilst
  5. Hi Apologies if this has been raised previously, I couldn't find anything on the same subject. Would it be possible for the results following a Request Search to be presented in the same format as the Request List? This would enable much easier navigation through the results together with all the other tools available on the request list. Thanks Martin
  6. Thanks @Alberto M Think i've sussed it now :-)
  7. Thanks @Alex , good to hear about the update. Also, I added this to anther thread earlier but the date selector bar appear to me a month out ! I don't suppose you can advise what table the timesheet sub categories are stored in, I can't locate them anywhere? Thanks
  8. Hi @Alex , Personally I don't use the play button at all. If I am investigating an issue for a customer on one of my incidents I generally keep a track of the time spent separately as it may require testing in a support environment or remote dial in access. I would then add a comment update or an email update and type the time spent in the timer box. I think others may use the play button, I can do a quick straw poll if you like? Martin
  9. I have also noticed that the date selector bar appears to be a month out!
  10. @James Ainsworth Hi James, I came across this this morning, I have made a few updates on incidents and added time but my timesheet is only displaying one entry from today. I know I definitely recorded an update with 3 minutes time against it as well as the 10 minutes that is being displayed. I also checked in database direct in case it was just a display issue but it is the same. This has also been reported by other members of my team. SELECT * FROM h_timesheet_values where h_member = 'martin.bowman' and DATE(h_time) = '2020-06-01'
  11. @James Ainsworth Shame, I found the Home Workspace icon really useful to keep these separate given the number of other notifications I have in the Bell icon
  12. @James Ainsworth Hi James, would you have an update on this issue at all please (As per @Martyn Houghton above) I believe we also enquired about grouping/filtering FAQ'a also. Thanks
  13. Hi, This was initially raised in 2016, but having hunted around the wiki I am unable to locate details regarding the supported file types for inserting media into Workspaces. I have tried .wmv and .mp4 videos but get the error stating unsupported filetype. Can you confirm a definitive list of what file types can be posted please. Thanks Martin
  14. @Victor Checked with a few users and still not working i'm afraid. They have logged out and in and cleared Browser cache
  15. @VictorHi Victor, This is still not working for our users. It is this setting that is not populating the window after clicking the email icon. It is working for myself and a few others.
  • Create New...