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Found 9 results

  1. When viewing an email sent from Hornbill which has Bcc: recipients on it, if you choose the 'Reply All' option the Bcc: recipients get copied over but to the To: values (black line) and not the Bcc: line (red line). Cheers Martyn
  2. There seems to be an inconsistency in behaviour when click on the 'Buzz!' option on the Workspace, when clicked from the 'Configure' page. It does not always return you to the workspace timeline. Most of the time when the issue occurs it takes you to the list of workspace, but I have also had it go to the list of Boards as well. Not a big problem at all but thought I mention it. Cheers Martyn
  3. When using time recording in the Request List - Update action and you want to enter a value rather than just starting the time the UI is not showing properly. On all other actions it show properly as window beneath the action. Can the Update action be corrected to work the same as the other actions? Cheers Martyn
  4. When using the ability to 'Lock post' the 'Show More' option is removed from all comments on the post. The original Post still has the ability to use the click on 'Show More' but any subsequent comments on the post can no longer be expanded in order to read the whole comment. Cheers Martyn
  5. When importing requests into Service Manager using the Request Import Tool, the requests are being matched to the correct organisation, with h_container_id and h_company_name being populated, but the h_org_id field is not populated with the link organisation id. The the application uses the container id for the link, we also use the organisation id as a field in some of our widgets to show top 5 logging organisations etc. Cheers Martyn
  6. When using the Add Member option under Timesheet > Manage Categories, the UI allows you to select multuple entries, i.e. Groups, but the application only applies one of them to the members list. Forcing you to add each group one by one. Can this be made to allow adding multiple items at a time please? Cheers Martyn
  7. The 'Wait for Request Off Hold' suspend node does not populate the 'Stage Expired' parameter with any value when using the 'Auto' option for the expiry period. We would expect using the 'Auto' option for the node to expire when the on hold until period expires, which it does, but the parameter is not set to indicate this. Can this parameter be set, so it is possible to use this in the workflow to determine if the hold period has expired or has come off hold following an update. We are using the expiry of the hold period to implement automatic chasing and closing of requests. Cheers Martyn
  8. I am attempting add a Label to a JIRA Issue using the JIRA Cloud 'update Issue' integration node. I am passing the mandatory key field and a value in the Labels attribute, but the update is not adding the label to the issue. I tested this with both the injections for the values from variables as well as hard coding as below. I am wondering if the Labels element which is a new addition is using the wrong attribute type/dialog, as it is different to the way you set 'Labels' when creating the case using the 'Create Issue' option. Cheers Martyn
  9. When attempting to implement the Drop Box integration process and use the insertion of variables rather than hard-coding the filename, the node fails validation when you inject variables as the dialog is attempting to evaluate and check the files exists in real time, when the variables are not populated. Therefore you are then not able to validate and publish the BPM. Cheers Martyn
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