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Ann

Hornbill Users
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Ann last won the day on February 11

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  1. @AlexTumberThank you, that is fantastic. You reply soooo quickly. Hope you have an amazing weekend.
  2. Morning All Hope you are all safe and well on such a sunny day. Please would it be possible to advise, if someone records time against a request and that request is subsequently cancelled, does this have any impact on that time? Does it still show in their timesheet as time spent? Thank you. Kind Regards Ann
  3. @AlexTumberthank you. Hope you have a lovely evening.
  4. Afternoon All Hope you are all safe and well. Are there currently any issues with Project Manager please? A couple of other people and I have tried to create a new project throughout today but are only getting the Hornbill circle going round and the View and Close button are greyed out. We have closed the application and reopened but are all getting the same issue. Kind Regards Ann
  5. Afternoon All Hope you are safe and well. Please would it be possible to help/advise? We used to be able to add time to our time sheets and then go into an incident or request and press the + sign on our time sheet entry and it would link it to the incident/request that was open, however now when we press the + symbol this is no longer working. It allowed us to link our time sheet to the appropriate incident/service request retrospectively. Thank you. Kind Regards Ann
  6. Afternoon All Hope you are all safe and well. Please would it be possible to help/advise. We are currently creating scheduled activities that are then assigned to a team, however only the person that created the activity is able to edit it, is there a way where by anyone within the team would be able to edit the activity please? Also, when clicking on the activity it does not show who created the activity making it hard to contact someone to have it edited, please would it be possible to advise? Thank you. Kind Regards Ann
  7. Morning @Deen Thank you for taking a look. Please would it be possible to add to the enhancements as we would really find this useful? Hope you have a lovely rest of day. Kind Regards Ann
  8. Afternoon All Hope you are all safe and well. Please would it be possible to help/advise with the below? Thank you. Currently, the Change Calendar can be filtered by the following: Request Type (Change, Release, All) Service (IT Services etc) Authorisation Status (Unauthorised, Authorised, Rejected, All) If possible, we would like to be able to filter the Calendar by Request Status (i.e. display only Open or On-Hold requests, only Resolved or only Closed requests) and having some kind of colour-coding would be even better if that’s possible. Due to the lar
  9. Afternoon @Conor Please would it be possible for an update as to when this enhancement is likely to be released into the live environment please? I know this is currently causing us a few issues which we are eager to resolve. Thank you. Kind Regards
  10. @AlexTumberThank you Alex, that is fantastic. Hope you have a lovely weekend.
  11. @AlexTumberthat is fantastic on both parts. Thank you so much. Very exciting, I will look forward to using Project Manager in the morning. Thank you. Hope you have a lovely evening.
  12. Thank you @Martyn Houghtonthat is fantastic, we will try the above. Thank you.
  13. Morning All Hope you are all safe and well. Please would it be possible to confirm the date of the new Project Manager Release? Also please would it be possible to confirm that the time recording will be added to taskings within Project Manager, as well as the time recording adding to Time Sheets? Thank you. Kind Regards Ann
  14. Afternoon Hope you are all safe and well. Please would it be possible to help/advise? We currently have an issue within Service Manager using a Change for an example, the Status of the change will be marked as Open and the sub status will show Awaiting Authorisation but if we mark the Status to On Hold the Sub Status is then blanked out. However even once the change comes off of hold the sub status is still showing as blank. This is then causing a lot of jobs to be missed. Kind Regards Ann
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