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Ann

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Ann last won the day on March 19 2021

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  1. Morning @Steve Giller Thank you. Is there is no way of showing this within the actual application? Obviously project managers and engineers require this information but do not have access to run reports so having it displayed in the application would be fantastic. Also, is there no way of adding an Incident to the Relationship tab in Project Manager please? Kind Regards Ann
  2. Morning All Hope you are well and looking forward to the weekend. Please would it be possible for your help? Is there a way that a user can be a member of two queues at the same time please? For example, a user is a member of the project management team but also a member of a managers group. When they are assigned an incident, they then have the option of putting the incident into their manager queue rather than the project managers queue, in order that the stats will show against the managers rather than the project manager team? Kind Regards Ann
  3. Afternoon Please would it be possible to advise if there is a way for a task to be automatically created with a checklist please? I have been able to create a template with a set task, however I can not see an option for a Check List to be added automatically when a project is created. Thank you. Kind Regards Ann
  4. Morning Hope you are well. Is there a way please within Hornbill Project Manager for the time in a change that is linked to a project, to be shown within the project Total Time? For example, the total time on a project is showing as 5 hours, however a change linked to the project is showing 10 hours. Can the Project Time show a total of 15 hours. Kind Regards Ann
  5. Afternoon All Hope you are well. When opening a task using the Task reference only, is there a way to find out which project the task is linked to please? I have been sent a task reference and selected every heading but am unable to see which project the task is part of. Kind Regards Ann
  6. Afternoon @Steve Giller Hope you are well. That is fantastic, thank you so much. Kind Regards Ann
  7. Afternoon All Hope you are well. Please would it be possible to advise if there is a way when assigning a request to a third party that we can force the person to add an asset before progressing to the next step and display a message similar to "Please link the relevant third party asset". Kind Regards Ann
  8. Thank you @Steve Giller We are currently using the field type 'Date & Time control', the other option we could use is 'Between date' but will this still allow us to set the time please? Kind Regards Ann
  9. Morning All Hope you are all well and had a wonderful Christmas and New Year. Please would it be possible for some help. Is it possible within Project Manager resourcing to change the Gantt chart view to show perhaps the month or a 6 month period rather than just a 2 week period? Kind Regards Ann
  10. Morning @Steve Giller Hope you are well and had a fantastic Christmas and New Year. We were just wondering if there was any update on the above query please? Currently we are having a problem with customers being able to add an end date which is before the start date on a change and we are then not able to edit the date. Ideally it would be good if it was not possible for the customer to enter an end date that was before the start date but failing that we really need to be able to edit the dates. Kind Regards Ann
  11. Morning All Hope you are all well. Currently in Project Manager under project stakeholders there are 3 roles, Member, Project Manager and Sponsor. Is there a way to add a further role please or adjust the access levels of the existing roles please? Kind Regards Ann
  12. Afternoon @AlexTumber Hope you are well. I'm sorry but are there any updates on the above query please? Kind Regards Ann
  13. Ann

    SLA Contracts

    Afternoon @AlexTumber Hope you are well. Sorry to trouble you, but are there any updates on the above query please? Kind Regards Ann
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