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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,524 topics in this forum

  1. Forms.json error - missing provider id '9'

    By AndyHill,
    • 5 replies
    • 853 views

  2. Numbering of Updates on a request

    By Adrian Simpkins,
    • 2 replies
    • 597 views

  3. Hornbill not available for us

    By nasimg,
    • 2 replies
    • 688 views

  4. Does a User get SLA automated notifications to the team if they are marked away on leave?

    By Adrian Simpkins,
    • 2 replies
    • 572 views

  5. Attachments split into sections

    By Jeremy,   
    • 2 replies
    • 780 views

  6. Email to customer when ticket is updated.

    By Mark (ESC),
    • 8 replies
    • 1.3k views

  7. Unable to access system

    By Andrew Tasker,
    • 2 replies
    • 12k views

  8. Cannot initialise 'Core' Error

    By Jeremy,   
    • 9 replies
    • 1.4k views

  9. mail service stopped

    By davidrb84,   
    • 7 replies
    • 985 views

  10. custom fields in request list view

    By Keith,
    • 24 replies
    • 3.3k views

  11. Problems with emails

    By David Morrison,
    • 7 replies
    • 779 views

  12. Resolution time on Resolved emails incorrect before clocks went back, also showing a Z at the end of the string?

    By Adrian Simpkins,
    • 10 replies
    • 1.6k views

  13. Notifications for responses on requests

    By Michael Sharp,
    • 10 replies
    • 1.2k views

  14. Service Manager Tasks assigning to another team and supporter Error

    By Nikolaj,
    • 11 replies
    • 1.4k views

  15. Feature Request - Reference other BPMs/Automations.

    By AndyHill,
    • 1 reply
    • 593 views

  16. CSV Export Format for "Request>Description" is not wrapped

    By JamieMews,
    • 1 reply
    • 632 views

  17. Custom Button Error "The User 'Username' has the application privilege level 'basic'

    By JamieMews,
    • 4 replies
    • 790 views

  18. Inbox not fetching emails via IMAP

    By Mark (ESC),
    • 4 replies
    • 783 views

  19. How to remove requests written to a board via an automated SLA

    By Adrian Simpkins,
    • 6 replies
    • 1.1k views

  20. Copy Request feature - no SLAs attached

    By Helen Chaytor,   
    • 4 replies
    • 820 views

  21. Activities View - Human Tasks show formatting

    By Chris Winship,
    • 2 replies
    • 731 views

  22. Error adding FAQs - superfluous entity record

    By Guest Paul Alexander,
    • 4 replies
    • 979 views

  23. Increase the size of the Snippets window

    By Adrian Simpkins,
    • 2 replies
    • 699 views

  24. Logging in to Service portal with a username/password

    By JBasey,
    • 2 replies
    • 2.7k views

  25. Archive external contacts trough BPM

    By HHH,
    • 1 reply
    • 541 views
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