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Service Manager

Discussions relating to the use/configuration of Service Manager

Subforums

  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,522 topics in this forum

  1. Wrong Analysts under teams when assigning calls

    By yelyah.nodrog,   
    • 2 replies
    • 1.2k views

  2. Batch delete tickets

    By Lightsource,
    • 3 replies
    • 1.6k views

  3. Bullet points not showing in labels

    By Dan Munns,
    • 5 replies
    • 1.2k views

  4. Email Formatting

    By Jeremy,   
    • 2 replies
    • 960 views

  5. Showing mobile number in customer section of an incidents/requests

    By Lightsource,
    • 5 replies
    • 1.2k views

  6. Controlling supporting teams at Catalogue level

    By Claire Holtham,   
    • 7 replies
    • 1.5k views

  7. On hold request search not working

    By chrisnutt,
    • 4 replies
    • 1.2k views

  8. Change size of profile picture in service manager

    By HGrigsby,
    • 0 replies
    • 871 views

  9. Help With Roles

    By Michael Sharp,
    • 2 replies
    • 1k views

  10. Unable to search using the call reference

    By HGrigsby,   
    • 1 reply
    • 1.4k views

  11. Round Robin Auto Assign to Inactive users

    By Gemma Morrison,
    • 4 replies
    • 1.4k views

  12. Grouping User Roles

    By Lauren,   
    • 2 replies
    • 1.3k views

  13. How to Fix the "An unexpected error occurred during login" issue. Please read this if you are affected.

    By Victor,
    • 11 replies
    • 3.4k views

  14. Unable to add assets to request

    By m.vandun,
    • 2 replies
    • 1.1k views

  15. Analytics Widgets Please

    By Michael Sharp,
    • 5 replies
    • 4.8k views

  16. Role for working on tasks only

    By P. Nordqvist,
    • 8 replies
    • 1.4k views

  17. Newly created reports don't show the Data Collection or Output format tabs

    By HGrigsby,   
    • 3 replies
    • 1.1k views

  18. Specific user cannot login

    By Kyle Mann,
    • 2 replies
    • 974 views

  19. Email External Address

    By Jeremy,   
    • 10 replies
    • 1.5k views

  20. Routing Rules

    By J_Tamburrini,
    • 3 replies
    • 1.1k views

  21. Scheduling report to run weekly

    By Joyce,
    • 9 replies
    • 1.8k views

  22. Hornbill Update - No longer able to see services tab

    By Jag,
    • 2 replies
    • 871 views

  23. Service Manager - Desktop Notifications

    By Martyn Houghton,   
    • 6 replies
    • 1.4k views

  24. Using Board Manager

    By SJEaton,
    • 4 replies
    • 1.4k views

  25. Awaiting Customer Feedback

    By Jeremy,   
    • 3 replies
    • 1.3k views
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