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TrevorKillick

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TrevorKillick last won the day on June 6 2023

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About TrevorKillick

  • Birthday 23/04/1988

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  • Location
    Ruislip, London
  • Interests
    Supportworks

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  • Website URL
    https://www.hornbill.com

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  1. Good Morning Everyone After the success of our in person HUG's at the tail end of last year and incorporating the great feedback we got from those that attended we are delighted to announce the dates for the first of our 2024 user groups. Register for London - Wed Mar 20, 2024 - L’Oscar Hotel (Fully Booked) Register for Manchester - Wed Mar 27, 2024 - Hotel Brooklyn Manchester Agenda: Some (quick) Hornbill updates about strategy and forthcoming releases. Customer presentation - Gareth Cantrell will explain how Square Enix went from 0 to 90% self-service adoption within 6 months, inspiring other teams to deliver a unified digital experience with an enterprise-wide service portal. Round-table sessions led by Hornbill experts, covering emerging topics such as AI, alongside practical approaches to ESM, best practices, and automation, which will reduce costs and save you thousands of hours each year. Drinks and networking—The opportunity for one-to-one discussions with your fellow customers. Both events will run the same agenda and are free to attend. We look forward to seeing you in 2024. Thanks Trevor Killick
  2. Hi @Martyn Houghton London (L’Oscar Hotel Holburn) will be November 15th and Manchester (Hotel Brooklyn MCR) November the 22nd, both will be identical events just in different locations so folks not in London or the south can attend without trecking down to London. Invites will be out later this week / Monday at the latest. Thanks Trev
  3. If you go here: https://community.hornbill.com/settings/ you get the option to change your display name, if not message me your preferred name and ill go in and update it for you. Thanks Trev Killick
  4. @samwoo sorry this is no help to you what so ever just wanted to say great work on those PowerBi pages they look amazing.
  5. @Michael Sharp I beleive this post from Gerry prevously showing our DKIM support for each domain connected to a hornbill instance is what you are looking for: Thanks Trev
  6. @Gareth Watkins can you ping me a direct message with your colleagues email address and i can take a look for you. Thanks Trevor Killick
  7. Over the past months, the team at Hornbill has been shaping the future of Service Management, readying a host of innovations and improvements that we will be bringing to you in 2022, seamlessly enhancing your version of Hornbill Service Manager. We would like to invite you to the first in a series of customer briefing sessions to unveil our roadmap, product vision, forthcoming innovations, and release milestones. Join us on February 7th at 3 pm https://info.hornbill.com/webinar/2022/hornbill-2022-innovations-functionality-and-roadmap This post will be updated with customer events for 2022 as they are announced so follow this topic for updates as they come out. Thanks Trevor Killick
  8. Hi @Smurfy The email invite will be going to the instance primary/secondary technical and authorative contacts, but i think im ok to post the link to register on the forums so ill be doing that once the invite has been approved to go out. Thanks Trevor Killick
  9. Hi @Will J Douglas Sometime today/tomorrow an invite will go out to all customers for a webinar where we will walk you through some exciting changes comming to hornbill and what the 2022 and beyond roadmap looks like for Hornbill and Service Manager. Thanks Trevor Killick
  10. Hi @Martyn Houghton Development have confirmed the display name for the icons has been added to a tooltip on the icon picker and will be available in the next Hornbill Core UI release. I have just checked and we are currently using Font Awesome 5.15.4. Thanks Trev
  11. @Josh Bridgens The two origin IP's for Hornbill Services are: 87.117.243.10 and 212.71.225.67 Thanks Trevor Killick
  12. All should be good now, please let us know if you find anything else. Kind Regards Trevor Killick
  13. @Alberto M Thanks for raising this, i have found the issue and working on a fix at the moment. Kind Regards Trevor Killick
  14. Hi @samwoo Thanks for the feedback, i would love to take credit for this but it was just a forum update I have added those three tags as predefined so should show up as suggestions when tagging, any more suggestions we can add this. Thanks Trevor Killick
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