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TrevorKillick

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TrevorKillick last won the day on August 1 2018

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About TrevorKillick

  • Rank
    Trev Killick
  • Birthday 04/23/1988

Profile Information

  • Gender
    Male
  • Location
    Ruislip, London
  • Interests
    Supportworks

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  • Website URL
    https://www.hornbill.com

Recent Profile Visitors

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  1. @Keith https://www.hornbill.com/blog/hornbill-insights-2019 Kind Regards Trevor Killick
  2. @Keith Just drafting a blog post around Insights 19 now, When published i will post a link here. Kind Regards Trevor Killick
  3. Hi @Adrian Simpkins Really glad you enjoyed the event, we hope to make these available to you within the next few days expect a Post even email from the Hornbill Marketing team Kind Regards Trevor Killick
  4. @Martyn Houghton The Value [department] can be replaced with the name of the Organisation you want to be added, that way it ignores any imported value and will always match an existing organisation. Kind Regards Trevor Killick
  5. @HHH Log out first or use an Incognito window and the following URL will allow for normal login, https://admin.hornbill.com/{instancename}/?ESPBasic=true Kind Regards Trevor Killick
  6. @Martyn Houghton Updated the dependancys docs Cheers Trev
  7. @Dan Munns I have bumped this internally to the relevant teams hopefully someone will get back to you shortly. Kind Regards Trevor Killick
  8. @Martyn Houghton I can confirm the Client loads both Font Awesome 4.7.0 and Font Awesome Pro 5.2.0 there are two versions of the icon picker available for applications to use on the Hornbill Platform, one for 4.* and one for 5.* Font Awesome so you may notice different icons available in different places. where development hasn't yet switched to the latest. Kind Regards Trevor Killick
  9. @Dan Munns No specific changes to reporting, however, we have started correcting some of the Schema where friendly name and descriptions were missing. What tables have you got specified in your report? Kind Regards Trevor Killick
  10. Join us at INSIGHTS 19 for two days of learning, inspiring ideas, future insights and networking with your peers, industry experts, and like-minded individuals. Learn how people just like you are transforming their organizations with digital initiatives, enhancing employee and customer experiences and making life at work better for everyone. Our theme this year is centred around the fast pace of technology and IT where Change is the new normal. How has your business changed in the last year? Have you migrated internal systems to the cloud? Have your employee and customer-facing interactions been digitized? Maybe your most powerful competitor is a company that didn’t even exist two years ago. For more details Click Here
  11. @Lyonel An explanation for each visibility level should be defined here: https://api.hornbill.com/_types/activityVisibilityType Just a note, the applications can rename these so they name of each might not reflect what you would expect from a Service Manager perspective. Kind Regards Trev Killick
  12. @Martyn Houghton The Integration will connect on whichever transport prefix is set it can be HTTP or HTTPS. Out of interest as its HTTPS does it have a valid SSL cert or is it self-signed, I ask as there is an option to disable SSL checks for self-signed certs which may be applicable in this case. Kind Regards Trevor Killick
  13. @Martyn Houghton This is an excerpt of code from the create issue operation. http.setOptions( { "basicAuthUser": credentials.username, "basicAuthPassword": credentials.password , "authType": "basic" } ); // HTTP Post to JIRA var httpResult = http.post(credentials.endpoint +"/rest/api/latest/issue/",data,{"Content-Type":"application/json"}); The endpoint should be the full path to the Jira Instance, we add on /rest/api assuming that's correct. Kind Regards Trevor Killick
  14. @Martyn Houghton Sorry for the late reply, I did some debugging and found the invocation of these operations are not actually logged in the server log which is really unhelpful. I have posted internally to see if there is any further debugging that can be added to aid in these situations. I will update with any developments. Kind Regards Trevor Killick
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