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TrevorKillick

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TrevorKillick last won the day on October 16

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About TrevorKillick

  • Rank
    Senior Member
  • Birthday 04/23/1988

Profile Information

  • Gender
    Male
  • Location
    Ruislip, London
  • Interests
    Supportworks

Contact Methods

  • Website URL
    https://hornbill.com

Recent Profile Visitors

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  1. @DeadMeatGF Can you try now our Infrastructure Guys assure us the issue has been rectified. Kind Regards Trevor Killick
  2. @DeadMeatGF This is currently being investigated, @Victor is bashing some heads together. As soon as we have an further information we will get back to you. Again apologies for the inconvenience. Kind Regards Trevor Killick
  3. @andy densham objectRefUrn should be in the following format: <objectRefUrn>urn:sys:entity:com.hornbill.servicemanager:Requests:REQUESTID</objectRefUrn> Just replace REQUESTID with the id of the request you are trying to load the tasks for. Kind Regards Trevor Killick
  4. Email Template - Copy Facility

    @Martyn Houghton @DeadMeatGF @samwoo @m.vandun Appologies for the late response, this feature was released in September so you can make copies of existing email templates. Kind Regards Trevor Killick
  5. Log Export - Filter option and expand

    @Martyn Houghton At the moment this is not currently possible, there are planned changes to the way logging works as a whole although i cannot give a realistic time frame for this changes. I do believe the changes will remove the ability to download the log file as the logs will no longer be stored in a file, with this in mind can i ask what information you are trying to get from the logs as a file? Kind Regards Trevor Killick
  6. @Joyce If you refresh your browser the dashboards should be working again for you. Kind Regards Trevor Killick
  7. @Joyce Apologies for this we are investigating the issue currently and will provide a response as soon as we find and rectify the cause. The root cause has been located and we are in the process of testing and deploying the fix ASAP. Kind Regards Trevor Killick
  8. report formatting

    @lee mcdermott Thanks for that, any chance you can post the one from the 19th June please? Kind Regards Trevor Killick
  9. Scheduled report - automated email

    @shamaila.yousaf Check out the following post Kid Regards Trevor Killick
  10. report formatting

    @lee mcdermott Thanks, we will take a look and see if there is anything we can do to improve the layout of reports like this, however as we move to PDF outputs for reports A4 Portrait, the number of columns in the output of a report are going to cause layout issues like this. I will look and see if there is anything we can do to Improve the output in this specific case. In the mean time do you have an older copy of this report from say more than 1 month ago, we recently changed the output formatting and i wanted to check if it displayed better with the previous layout. Kind Regards Trevor Killick
  11. Reports

    @lee mcdermott Thanks i can confirm this is a known issue, once we have a fix for this i will update this forum post. Kind Regards Trevor Killick
  12. Reports

    @lee mcdermott Can you download the report definition (Button in the top right) and ping it over, i can then take a look at why this is happening. Kind Regards Trevor Killick
  13. report formatting

    @lee mcdermott Can you ping me over the HTML output for this report please so i can take a look, I think we may have rectified this output issue in the next Server Release but i just want to make sure. Kind Regards Trevor killick
  14. Report Failed to run

    @Darren Rose While looking through the logs we noticed that at 2017-11-01 12:24:05Z the process which runs the reports lost its connection to the database and failed to recover from this resulting in failed report runs, this is a known issue that can effect different services a fix has been provided by Development to prevent this from occurring again and we are doing everything we can to expedite this fix to live as soon as we can. Apologies for the inconvenience. Kind Regards Trevor Killick
  15. Report Failed to run

    @Joyce Our Infrastructure team believe they have identified and rectified the issue. Can you try and run a report again please and let me know the outcome. Kind Regards Trevor Killick
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