Jump to content

Batch delete tickets


Lightsource
 Share

Recommended Posts

Hi Lightsource

thanks for your post!

Clearing down test tickets can be done using the "Hornbill Clean Utility". All the details can be found here: https://wiki.hornbill.com/index.php/Hornbill_Clean_Utility . If you have any queries about using it, please don't hesitate to post them here.

This will clear down all tickets, or target the deletion based on request type (i.e. incident, service request, problem, etc.)

Dan

  • Like 1
Link to comment
Share on other sites

  • 10 months later...

Good afternoon all,

I have a requirement to delete closed tickets in accordance with our records retention policy in our production environment.

In the absence of anything else, would the Hornbill Clean Utility be a suitable tool?

Does the example conf.json file support the dryrun=true option (I would like some assurance prior to running the utility against the live instance)?

Any thoughts, advice or feedback would be appreciated.

Trevor Tinsley.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...