Geoff Soper

I have recently deployed a number of employee portals on our instance and am trying to query how many tickets raised from each employee portal. I can see the traffic from h_sys_pagevisit_log, but the h_source_type on the h_itsm_requests table just shows 'Self Service' - can this be changed to show which portal the ticket has been raised from or is there another way to query this? thanks

Thanks Victor - I get one created now - thanks

Hi Victor, Here are the details of the widget. Thanks

Thanks Victor - I wasn't using 'Measure Samples Group By', but have just created a new widget using your suggestion, but getting an error and no data being displayed.

Hi - my widget is showing yearly data in reverse order - how can I reconfigure this? I Have looked, but nothing obvious. Thanks

Any update on when this is live please? +1 for the calendar view

Yes - this has fixed it - Thanks Steve

Hi James - I only see 3 reports, but I get emailed my monthly reports that I need to amend, but can't see any of them - we have a lot more than 3 reports. This is all I can see and two of the reports were created yesterday.

Is there a way of identifying a customer's assets during the progressive capture and able to select one? Thanks

On attempting to create a report from h_itsm_requests - this table is no longer selectable from the drop down - which table has this been replaced with? Thanks

I cannot see reports, widgets, measures and dashboards on the Admin pages to amend that I know are there to edit them. My role access has not changed. Any assistance would be appreciated - thanks

Hi, I am trying to tidy up some of our asset that have dates in h_annual_maintenance_review_date, but I cannot manage/see any asset types with this attribute - am I missing something? Thanks

Thanks both - for some reason I just couldn't see them yesterday

Hi, I have managed to use the translations, but can't find static, u position or u height anywhere - can someone point me in the right direction? Thanks

Thanks Steve - I was looking to cover all the bases by looking at staff using our self service portal, start raising a call, but don't actually raise a call.