Michael Sharp Posted August 9, 2018 Share Posted August 9, 2018 hi, I've got a new user who is an IT Trainer who I would like to be able to deal with some incidents/service requests but also have the ability to design/publish FAQs without full admin access to the service portfolio/Hornbill Admin area. Is this possible please? I have so far given Service Request User | Incident Management User | Collaboration Role. Regards, Mike. Link to comment Share on other sites More sharing options...
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