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Help With Roles


Michael Sharp
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hi,

I've got a new user who is an IT Trainer who I would like to be able to deal with some incidents/service requests but also have the ability to design/publish FAQs without full admin access to the service portfolio/Hornbill Admin area.  Is this possible please?

I have so far given Service Request User | Incident Management User | Collaboration Role.

Regards,

Mike.

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@Michael Sharp if the user belongs to a team who supports the service/s then they will be able to have basic access to the service, including options to add / publish FAQ's.  They would not need any admin rights nor be a service manager.

They won't see or have access to the Service Portfolio from the menu, but they will be able to access the services they support from service links on the request list and requests themselves.

https://wiki.hornbill.com/index.php/Service_Details

* They can manage FAQ's

* Manage Bulletins

* Change a Service's Status

* View but not change details, subscribers, supporting teams


image.png

Hope that helps

Steve

 

 

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On 8/10/2018 at 7:12 AM, Steven Boardman said:

@Michael Sharp if the user belongs to a team who supports the service/s then they will be able to have basic access to the service, including options to add / publish FAQ's.  They would not need any admin rights nor be a service manager.

They won't see or have access to the Service Portfolio from the menu, but they will be able to access the services they support from service links on the request list and requests themselves.

https://wiki.hornbill.com/index.php/Service_Details

* They can manage FAQ's

* Manage Bulletins

* Change a Service's Status

* View but not change details, subscribers, supporting teams


image.png

Hope that helps

Steve

  

 

Really helpful - thanks very much @Steven Boardman!

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