Lightsource Posted June 1, 2018 Share Posted June 1, 2018 Hi, We have a lot of field workers who don't have landline numbers. When viewing the customer drop down in a service request it doesn't give the option of showing a mobile number. This would be extremely useful for when a technician needs to contact the user if their landline and mobile number could be displayed here? 1 Link to comment Share on other sites More sharing options...
dwalby Posted June 1, 2018 Share Posted June 1, 2018 +1 for this Link to comment Share on other sites More sharing options...
Lightsource Posted June 18, 2018 Author Share Posted June 18, 2018 Any possibility of getting this on the road map? Link to comment Share on other sites More sharing options...
Lightsource Posted August 14, 2018 Author Share Posted August 14, 2018 Chasing this again as it would save a lot of time to see both landline and mobile on the ticket for ease of contacting the user. Link to comment Share on other sites More sharing options...
Victor Posted August 14, 2018 Share Posted August 14, 2018 @Lightsource @dwalby may I ask you to follow up/contribute on this forum thread which is discussing adding or presenting additional customer information. Ideally we would like to consolidate queries about same functionality under one thread. Link to comment Share on other sites More sharing options...
Lightsource Posted August 14, 2018 Author Share Posted August 14, 2018 15 minutes ago, Victor said: @Lightsource @dwalby may I ask you to follow up/contribute on this forum thread which is discussing adding or presenting additional customer information. Ideally we would like to consolidate queries about same functionality under one thread. Done thank you Link to comment Share on other sites More sharing options...
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