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How to Fix the "An unexpected error occurred during login" issue. Please read this if you are affected.


Victor
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If you getting this error message when you try to log in:

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This happens because the user trying to log in has one or more roles associated to them that are reserved system roles. Most likely these are Hornbill Service Manager System Role and/or Hornbill Service Manager Reserved Role. However any other system role will cause this issue (e.g. Hornbill Project Manager System Role)

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Please remove these roles from all your users as these roles (mentioned in the description) should not be associated to a user. The issue should be resolved for the affected users once the roles has been removed.


EDIT1: added information about the Hornbill Service Manager Reserved Role
EDIT2: added information about system roles (not necessarily Service Manager system roles)

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All instances where the admin account was affected by the issue had the Hornbill Service Manager System Role had the role removed from the admin account. Every instance should now be able to use the admin account to fix the issue for any other affected user.

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@Harry - it seems the admin account from your instance had the Hornbill Service Manager Reserved Role associated to it. This is another role that should not be granted to a user... we have removed this role from the admin account in your instance so you can use it now to log in.

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Please make sure you are using the admin account (with ID admin) and not another account with admin rights.

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@dwalby 

48 minutes ago, dwalby said:

Today I seem to have lost access to view/edit the Service Catalog, could this be related?

Yes, in the way that both your issue and the one discussed here are steaming from the same set of changes... however your issue is actually the one raised here:

 

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