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Awaiting Customer Feedback


Jeremy
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I have two questions:

  1. How do you get a request to be moved from the My Requests to the Requests Awaiting feedback in the Customer Portal?
  2. When a customer updates a job in the portal is there a way to take the request off hold?

Regards

Jeremy

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11 minutes ago, Jeremy said:

How do you get a request to be moved from the My Requests to the Requests Awaiting feedback in the Customer Portal?

Only closed requests will be available for feedback.

12 minutes ago, Jeremy said:

When a customer updates a job in the portal is there a way to take the request off hold?

Yes. Use sub-statuses: https://wiki.hornbill.com/index.php/Request_Sub-statuses

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