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Joyce

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About Joyce

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  1. @Darren Rose and @Paul Alexander Other people are experiencing the same issues.
  2. We have been experiencing the same issues, since yesterday intermittently.
  3. Hi, is anyone having issue with their instance? We are having the below error, we can't do anything Thanks.
  4. Hi Steven, thank you for this. I will test it. Regards, Joyce
  5. Hi Steve, Which node is that? as the approval node i have do not have the options above:
  6. Hi, What are the possibility of being able to set approvers on Approval node by roles? For change request, I have created different roles which have up to 3 users, so that one of them should be able to approve ( and not all of them have to). At the moment, I have to add individual users, and have to work out the percentages to get three right approval. It will be easier to set up by role ( eg, Infrastructure Engineer, IT Security, Service delivery), so anyone withing a team can approve the change. Thanks. Regards, Joyce
  7. HI, I have manage to get the tables. I have join Request table, with h_buz_activity_streams and h_buz_activity. Now the problem is I am getting multiple rows, for multiple onhold update. The only different is the date and time the update are published. How can I filter for only the latest update to show? Thanks. Regards, Joyce
  8. @Gemma Morrison out of curiosity, does all your request which have been on hold during the ticket lifecycle, shows the total onhold time? This is not the case with our report ( some have the time, and some don't) just wanted to check if it is only happening in our Instance. Apologies I don't have answer for your question above. Thanks. Joyce
  9. Hi, I am trying to pull the reason from 'Onhold status' is this recorded in any table? I will need to filter for the last onhold reason ( only if the ticket is still onhold). What is the best way to get this information? Thanks. Regards, Joyce
  10. Hi James, Yes, I am using the old service manager board, and was hopping to download the list in CSV format. The problem I have for reporting, is to do with which task is currently waiting on the ticket ( I am moving the ticket on different list depending with the task on BPM), hence a reporting is a bit more tricky. Thanks. Regards, Joyce
  11. Hi, Is it possible to download request list from a board ? we have CAB board, and I need to get the list waiting for 'Change plan' stage, is this possible? Thanks Regards, Joyce
  12. Hi Steve, Thank you for this. I saw the field as soon as i did this post. Regards, Joyce
  13. Hi, I need to create a report for active, 'onhold' tickets, with the current 'onhold sub-status'. I have join Request table with h_buz_activities and h_sys_accounts ( As I also require customer account division which is recorded on customer profile). With the Buz activities table, as a ticket can be onhold multiple time, I am getting multiple details for one ticket. How can I filter to show distinct request ID details, with the last 'Onhold sub-status'? Thanks. Regards, Joyce
  14. Apologies, found the reason for this.
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