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AlexTumber

Hornbill Developer
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AlexTumber last won the day on February 1

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About AlexTumber

  • Birthday 15/11/1982

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  1. @George Warren thanks for your post. I've asked our development team to investigate. Alex
  2. @Martyn Houghton yes just to confirm this will be the case for any operation that uses a routing rule template. Alex
  3. @Adrian Simpkins thanks for your post. The second tab that you've got highlighted in your screen shot shows you the timesheets of coworkers that you have visibility of. This has nothing to do with the manager field in a user's profile. To configure timesheet visibility, you can do so here in the admin area: Alex
  4. @Paul Chambers thanks for that. It confirms what I was thinking Alex
  5. @Martyn Houghton @HHH @samwoo @Paul Chambers I'm just catching up on this thread. Please correct me if I'm wrong but if we were to add the ability to choose timeline post visibility to an email routing rule template, would that work for everyone's use cases? Alex Quick mockup:
  6. @Adam@Greggs @Alistair Young thanks for your posts. We are currently investigating. Hoping to have a resolution shortly. Alex
  7. @Berto2002 thanks for your post. 1. Yes this is something we are currently working towards. You will see this change happen over the next couple of months. 2. We are currently investigating why the Request Insights feature isn't showing when it should be. Alex
  8. @mike.penny thanks for your post. The ability to categorise the templates exists in the admin area but that doesn't yet translate to any functionality on the request view. It is something that we are actively working on and is currently scheduled for release before the end of January. It will be managed on a per service basis, similar to how it works with categories so you'll be able to limit the email templates that are available for selection. Alex
  9. @Art at BU thanks for your post. The address fields will either be hidden/disabled as suggested, or just set to not show unless they contain data. This can all be configured in the settings for each individual field. Alex
  10. @Martyn Houghton thanks for your post. Yes this is something that will be added early in the new year. Alex
  11. In the latest service manager update, we added the ability to take ownership of a request if the request has no owner and you're a member of the assigned team + available for assignment. Further updates to this will be added over the coming weeks. Alex
  12. In the latest service manager update, we added the ability to take ownership of a request if the request has no owner and you're a member of the assigned team + available for assignment. Further updates to this will be added over the coming weeks. Alex
  13. @will.good thanks for your post. Yes this will be changed as part of the Email Template Grouping & Selection functionality that is currently in progress on our customer facing application roadmap. As it stands, it's scheduled to be released on the week of the 11th of December. Alex
  14. @chrislord in the latest update for Service Manager that was released earlier this week, we added the ability to include archived users as part of the customer selection process for co-workers only. Attached is a screenshot of what this looks like. Hopefully you will find this feature useful. Alex
  15. @Martyn Houghton thanks for your post. I'll ask our development team to investigate. Alex
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