Gareth Cantrell Posted May 2 Share Posted May 2 Is there a history of search terms in the portal that is stored somewhere? I came across the table: h_sm_portal_search_history, however it seems it stopped recording data over a year ago (which in our case, was before we went live). We would really like to see what users are searching for in order to improve our catalogue and knowledge base, however without this data, we cannot even begin to analyse anything. 1 Link to comment Share on other sites More sharing options...
JJack Posted May 2 Share Posted May 2 I'd also be interested in this (it used to be possible to extract this data from Supportworks). For us, the table @Gareth Cantrell mentioned has a grand total of 5 entries - and no date that I can see. Link to comment Share on other sites More sharing options...
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