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Newly created reports don't show the Data Collection or Output format tabs


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We have noticed this morning when we create a report the data collection or output formats tabs don't appear after we save them.

I can see them in previously created reports and have been able to edit a saved one. 

The same thing is happening for my colleagues too.  Can someone help??

thanks Helen




report screen.PNG

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A fix is due in the next Server release in the meantime you can prevent reports being run multiple times by manually removing the erroneous duplicate scheduled jobs.

1) In Hornbill go to the Menu -> Home -> Scheduled Job
Screen Shot 2018-08-08 at 11.44.06.png

2) In the List of Scheduled jobs find the name of the report in question

3) Hover the mouse of the jobs and you will see the delete button

Screen Shot 2018-08-08 at 11.44.24.png

They are ordered from oldest to newest and you will want to keep the last scheduled job that was a duplicate of if there are three in the list only delete the first two going top down leaving the last record in the list.

You may notice duplicates for other reports, these can have the same workaround applied if required.

Kind Regards

Trevor Killick

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