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7 NeutralAbout J_Tamburrini
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+1 we noticed this when testing first time today, the clock was disappearing from the request.
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EXCELLENT ! i will review later but for now that is perfect thanks fellas, massive thumbs up
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That would be great, do you know if you can report against this?
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J_Tamburrini started following GOTOIF error, Time spent on tickets, How many? and 3 others
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Guys, in support works there use to be a default time spent button on each ticket. Do any of you know if this is available to be added in service manager somehow?? i would expect to see it in the update ticket field then with a total time spent on closing the ticket .... can this be added as a feature if its not already available as id like to measure my teams time spent on tickets to review skills gaps, issues. and costs James
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Does anyone know where i find the Application Cache button? I have been asked by support to click it using the admin account to apply a patch to our instance to fix and issue....
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So a question i have tried to find elsewhere online is what volumes are the norm for other service desk teams (1st/2nd line) We have 900 users , 5 Service Desk Analyst's closing both IR/SR My top analyst closes 200/250 cases per month to my lowest analyst 70-100 I'm just trying to work out what others do so i can figure out the best target KPI number to say they need to close per week/Month let me know
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failure Urgent - Failed to initialize application
J_Tamburrini replied to Dan Munns's topic in General Non-Product Discussions
think this is related : As I cant get onto https://success.hornbill.com/hornbill/servicemanager/ ERROR You have been disconnected from the server, would you like to re-authenticate your session? Note by clicking yes you will lose any unsaved changes. -
Good Morning All, Is there a way to get the following fields on the details to show on the self service portal? I know that the summary and description fields are set to primary but i cant see how i would go about making the others appear on the customer portal ? we want to use this instead or building a form - however if not possible, i will transpose all to a custom form and create our own progressive capture as we are currntly using the default.
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That works a treat! Thank you @ArmandoDM
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Guys, I have created a service in the service portfolio. from the below you can see i have made sure the CI is visible in the portals and are published. However in the customer portal it says no catalog item is set against it !?! I created a fresh TEST service and CI just to make sure and that didn't work either, however Samwoo tested his and and it works so i guess its localized just to me? I then added a new CI to another existing service and it shows up.... I suspect the head cold i have has gotten the better of me and i making a stupid mistake...?!?! also important to no
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All, we still have a gotoif error showing on out IR's & SR's. We are on the latest update so i am not sure why this error is occurring.