Grouping User Roles

[Lauren]

Hi all,

We're in the process of building Service Manager for our IT department to use. We're currently determining the roles that will be assigned to users and have found that a large number of teams will have similar roles. With this in mind, we feel it would be incredibly useful to group roles for specific teams.

For example, we have teams that will require roles relating to incident, problem, change and other areas. It is a huge overhead to go through manually and associate several roles to approx. 300 analysts. With 1 group, containing the roles those teams require, it'll be completed in much less time. There is also less of a risk of roles being skipped or missed accidentally.

Please could this functionality be considered for future releases.

Many thanks

[Alisha]

+1

This would be very helpful if it could be implemented.

[Dan Munns]

You could create the roles with the required permissions for incident/service requests etc yourself and then add the required users.