HHH Posted February 2 Share Posted February 2 In the new UI when entering text in the resolution box, the styling "pop out" covers the category requiring extra clicks to resolve 2 Link to comment Share on other sites More sharing options...
James Ainsworth Posted February 6 Share Posted February 6 Thanks for your post HHH. From what I can see, there is just one extra click needed to take the focus away from the text box which also removes the styling toolbar. The idea was that having the styling toolbar would save time when writing a resolution that contains links and other formatted options. I think that there is enough room to adjust the positioning of the category picker so that it is always visible. I'll have a discussion with development to see what can be done. 2 Link to comment Share on other sites More sharing options...
Ann-MarieHolloway Posted February 9 Share Posted February 9 @HHH This has niggled a few of our analysts too Link to comment Share on other sites More sharing options...
will.good Posted February 9 Share Posted February 9 2 minutes ago, Ann-MarieHolloway said: @HHH This has niggled a few of our analysts too Same with our team. Could we introduce an 'always on' toolbar with the wiki mark up options on? Similar how the toolbar works in the Email Action? From using other applications (even adding a post/reply on here), it seems a more natural place to put it would be at the top of a text box, and would solve the issue of it hiding the category picker. A replication of the options and design available below would be a simple and fantastic alternative that, I think, would sit much better in the resolution action. 1 Link to comment Share on other sites More sharing options...
Berto2002 Posted February 13 Share Posted February 13 +1 pleeeeease. Just should never have a pop-up that obscures a mandated field; we can neither see nor edit the closing profile until we do another click so it's added one click to everyone closing every ticket... 1 Link to comment Share on other sites More sharing options...
samwoo Posted March 19 Share Posted March 19 This issue is unfortunately still unresolved - please can this be investigated as we've gotten complaints about it on the new UI: It might seem minor, but it does impact the overall experience. 1 1 Link to comment Share on other sites More sharing options...
Emily Patrick Posted March 19 Share Posted March 19 I mentioned this as part of the feedback on the original New UI thread, that it was an annoying addition when typing resolution notes. Looks like it came in as part of CH00179909 but I don't think anything has been responded to about it on this post. I've got used to it, but I know come 2nd April when the 'new' UI becomes the norm, there will be comments from colleagues of mine about it! Link to comment Share on other sites More sharing options...
James Ainsworth Posted March 19 Share Posted March 19 2 hours ago, samwoo said: This issue is unfortunately still unresolved A change to this is being worked on. The menu will eventually be moved to the right. This is just waiting to work its way through the build and release cycles. 2 Link to comment Share on other sites More sharing options...
JonNutt Posted March 20 Share Posted March 20 Having extensively being using the Mobile version when away from my main PC for a while, I've dogged stayed with the Classic theme until this rollout and I discovered that this is also affecting it in more "irritating" ways there. 1 Link to comment Share on other sites More sharing options...
Emily Patrick Posted March 20 Share Posted March 20 @James Ainsworth Thanks for the update! I'd been keeping an eye out for one since I posted on Daniel's new UI post back in November! 1 Link to comment Share on other sites More sharing options...
Berto2002 Posted March 22 Share Posted March 22 On 20/03/2024 at 07:04, JonNutt said: Having extensively being using the Mobile version when away from my main PC for a while, I've dogged stayed with the Classic theme until this rollout and I discovered that this is also affecting it in more "irritating" ways there. Ooh, nasty! 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now