J_Tamburrini Posted August 7, 2018 Share Posted August 7, 2018 Guys, Please can we get some help to get out head around routing rules we have the following rules in place : the ones we are talking about are the starters- leavers and COD Starters rule expressions fromDomain = "@ourdomain.co.uk" toAddress = "ITUserAdmin@ourdomain.co.uk" subject LIKE '%New Starter%' the templates are setup so send the new ticket to the specified admin team, however these fall into our main stack. please confirm the best way to capture the subject lines. Link to comment Share on other sites More sharing options...
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